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IT Support Specialist

E.J. McKernan Co.
Reno, NV Full Time
POSTED ON 2/9/2025
AVAILABLE BEFORE 5/9/2025

Job Description

Job Description

IT Support Specialist

We are hiring a full-time, on-site position within the McKernan headquarters located in Reno, NV. This is an excellent opportunity to work within the heart of a medium-sized business and gain exposure to a wide range of technical challenges, while directly contributing to our department’s health and success.

If you are seeking a career in an IT-related field, have a knack for problem-solving, and enjoy helping people and working with computer systems and networks, you will gain invaluable experience in this position.

Key Responsibilities

  • First line of defense providing tech support duties for staff, troubleshooting and fixing workstation software and hardware issues
  • Performing regular maintenance, updates, and health checks on workstations, servers, and other hardware
  • Performing software installations and upgrades including operating system, Office platforms, and local applications
  • Performing hardware upgrades and installations, setting up new computers for staff
  • Support, monitor, and maintain networking infrastructure, LAN, WAN, Internet, SDWAN
  • Perform on-boarding duties such as creating Active Directory accounts and configuring VOIP extensions
  • Additional tasks as assigned

Job Requirements :

  • Proficiency with Windows-based computers and knowledge of basic internal and external computer hardware components
  • Strong Communication Skills – Ability to explain technical information effectively to non-technical people in a tactful manner
  • Dependability / Punctuality
  • Logical Troubleshooting ability
  • Disciplined organizational skills
  • Motivated to learn, problem-solve, and stay on task
  • Familiarity with TCP / IP network architecture and basic networking skills
  • Bachelor’s degree in related field, or demonstrated experience in Help Desk / IT Admin role.
  • Familiarity with Cloud Services (One Drive / SharePoint / Exchange etc.)
  • Experience working with servers in a virtualized environment
  • Why Join Us?

  • Competitive Pay (Hourly plus Bonuses)
  • Childcare Financial Assistance up to $5,000 per year
  • Excellent Healthcare including medical, dental and vision (Medical is 95% paid by employer)
  • 401(k) and Retirement Planning
  • On the job training
  • Job Type : Full-time

    Shift : 8 hour shift, Monday – Friday

    Work location / setting : In-Person

    Company Description

    McKernan is one of the largest distributors of packaging in North America. Our diverse packaging is purchased and sold in a variety of industries, including personal care, food, chemical and industrial to name a few. We welcome you to visit us at www.mckernan.com

    Company Description

    McKernan is one of the largest distributors of packaging in North America. Our diverse packaging is purchased and sold in a variety of industries, including personal care, food, chemical and industrial to name a few. We welcome you to visit us at www.mckernan.com

    Salary : $5,000

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