Front Desk Coordinator

Description

This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications which may be required of the employee assigned to the position. Depending on the size of the facility the job duties may vary. Please refer to your practice administrator with any questions.

Job Summary: The Medical Office Receptionist will greet patients and welcome them into the office. Help with check-in process by answering questions, updating insurance information, collecting co-pays, supplying additional paperwork to fill out if needed, answering phone calls and scheduling appointments.

Position Responsibilities: (include, but are not limited to) 

• Greet and check in patients that enter the office.
•  Responsible for patient check in and check out related tasks. 
• Answer multi-phone lines • Work multiple scheduling system and multiple schedules. 
• Check reports daily for cancelled or reschedule requests. 
• Co-ordinate and schedule appointments for patients in person and on the phone.
• Reschedule appointments when changes occur in the schedule. 
• Treat patients in a friendly, respectful, professional manner. 
• Responsible for the timeliness of the patient flow and the accuracy of the information received from the patient. 
• Have each patient sign in at the front desk for their appointment. 
• Have follow-up patients complete and update patient demographic form as needed.
• Verify each patient’s ID by comparing insurance card(s) against a government issued photo ID. 
• Assist patients with insurance papers and billing questions. 
• Have all new patients complete and sign all office forms and enter the demographic information into the computer.
• Have follow-up patients complete and update patient demographic form as needed or every 3 years. 
• Calculate & collect copayments, coinsurance, deductible and balances due on accounts by utilizing insurance fee schedules. 
• Enter payments collected on patient accounts. 
• Review appointment schedule for errors and make any corrections on schedule. 
• Search all new patients by date of birth to verify new patient status to avoid duplicate accounts. 
• Be attentive to the conditions and situations of those in the reception area to ensure their safety and wellbeing. 
• Maintain a neat waiting room for patients. 
• Maintain a neat and orderly reception area. 
• Maintain clean and sanitized waiting room, pens, and clipboards.
• Receives fax referrals from physician and other sources.
• Contacts patients to schedule appointments.
• Explains to patient which pieces of information they are to bring, provides a range of potential charges for the visit and the patient’s financial obligation, provides patients several scheduling options, follows scheduling guidelines.
• Assist ill or distraught patients as necessary.

Qualifications

Medical office experience