What are the responsibilities and job description for the CSR - Customer Service Representative position at E & Oliveira House Cleaning Services?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be essential in ensuring a positive experience. This position requires collaboration with various departments to resolve inquiries and enhance customer satisfaction.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide information about products, services, and policies while ensuring clarity and understanding.
- Conduct outbound calling to follow up on customer issues or gather feedback.
- Collaborate with sales and other departments to address customer needs effectively.
- Utilize computerized systems to document interactions, analyze data, and track customer feedback.
- Maintain accurate records of customer interactions and transactions.
- Assist multilingual customers by providing support in their preferred language when applicable.
- Identify trends in customer inquiries to help improve service delivery.
Qualifications
- Previous experience in a customer service role is preferred.
- Strong communication skills in English; bilingual or multilingual abilities are a plus.
- Proficiency in using office software and computerized systems for data entry and analysis.
- Ability to work collaboratively within a team environment.
- Excellent problem-solving skills with the ability to analyze situations effectively.
- A positive attitude with a commitment to delivering outstanding customer service.
- Flexibility to adapt to changing priorities and work demands.
Join us in creating an exceptional experience for our customers while developing your skills in a supportive environment!
Job Type: Full-time
Pay: $21.20 - $22.67 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $21 - $23
