What are the responsibilities and job description for the Bilingual Customer Service Representative position at E&R Sales, Inc.?
Company Overview
E&R Sales, Inc. is a family-owned and operated business celebrating 38 years of success in distributing balloons to supermarkets, florists, hospitals, and card stores nationwide. We pride ourselves on our supportive work environment where associates care for each other and enjoy long tenures with the company.
Summary
We are seeking a Bilingual Customer Service Associate to join our team at E&R Sales, Inc. In this role, you will be essential in providing exceptional customer service to our diverse clientele. Your bilingual skills will enhance communication and ensure customer satisfaction.
Responsibilities
- Provide outstanding customer service to clients via phone and email.
- Assist customers with inquiries regarding products and orders in both English and another language.
- Process orders accurately and efficiently while maintaining data entry standards.
- Handle cash transactions and maintain accurate records of sales.
- Analyze customer feedback to improve service delivery.
- Collaborate with team members to resolve customer issues promptly.
Requirements
- Fluent in English and Spanish.
- Excellent communication skills, both verbal and written.
- Basic data entry skills with attention to detail.
- Ability to handle fast paced environment.
- Experience in a call center or customer support role is a plus.
If you are passionate about helping customers and want to be part of a caring team, we invite you to apply for the Bilingual Customer Service Associate position at E&R Sales, Inc. Join us in making every customer interaction a positive experience!
Job Type: Part-time
Pay: From $16.00 per hour
Expected hours: 20 per week
Benefits:
- 401(k)
Shift:
- Day shift
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Midlothian, VA 23112 (Required)
Work Location: In person
Salary : $16