What are the responsibilities and job description for the Insurance - Bilingual Licensed Customer Service Representative position at Sweeney Insurance Agency?
Job Description
We're a successful and established company that cares about our employees and clients. We are looking for a Bilingual enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Licensed Insurance Customer Service Representative. In this role you will provide exceptional customer service to our clients, addressing all of their insurance-related questions, concerns, and requests.
Your positive attitude, rapport-building, and desire to help will make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience while ensuring their clients have the coverage they need. If you are ready to make a change in your life and are looking to join a company that cares about both our clients and you, apply today!
Salary: $40000.00 per year
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Life Insurance
Disability Insurance
Retirement Plan
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Responsibilities
- Immediately greet all customers, entering the office, in a friendly and helpful manner.
- Process customer policy change requests.
- Take premium payments from customers.
- Follow up with customers to assure satisfaction, respond to queries, offer additional insurance protection, and solve or refer problems.
- Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
- Present and explain insurance policy options based upon prospective client needs and their personal goals.
- Provide customers with additional information about new products and services.
Requirements
- Personal lines P&C license.
- Bilingual required with strong communication skills, both oral and written.
- Possess an upbeat, positive, and enthusiastic attitude.
- Proficiency to multi-task, follow-thru and follow-up.
- Great Customer Service Skills.
- Driven and goal-oriented individual.
- Ability to tactfully handle stressful and difficult situations.
Company Description
Our reasons for becoming insurance professionals are deeply personal. We repeatedly saw friends and family struggling to find the coverage they needed. We are confident that with our understanding of the insurance space, we can help people better prepare for the future. After years in the business, we have developed a reputation for educating individuals in an easy-to-understand manner, so they can easily grasp personal insurance concepts. Above all else, we feel a commitment to our community.
Salary : $40,000
