What are the responsibilities and job description for the Accounts Payable/Customer Service Representative position at E-S Plastic Products LLC?
Job Summary
This is a dual role that is responsible for accounts payable as well as providing superior service to existing and new customers and work as part of a team to ensure customer satisfaction and 100% on-time delivery.
Summary of Duties & Responsibilities (Accounts Payable)
Summary of Duties & Responsibilities (Customer Service)
XJ6
This is a dual role that is responsible for accounts payable as well as providing superior service to existing and new customers and work as part of a team to ensure customer satisfaction and 100% on-time delivery.
Summary of Duties & Responsibilities (Accounts Payable)
- Receive vendor invoices and match them to packing slips, purchases orders and receipts and then enter into the IQMS accounts payable system for processing and issuing payments on a weekly basis.
- Research and resolve any discrepancies found during the invoice matching process before entering into IQMS.
- Facilitate the approval process on non-purchase order invoices before entering into IQMS. Reconcile credit card bills each month.
- Scan vendor invoices to the appropriate vendor fil on the network and attach in IQMS.
- File paper copies of vendor invoices.
- Provide vendors with tax exempt certificates.
- Update reports and provide data to management as required.
- Review accrued receipts report at month end and close out any uninvoiced purchase order receipts.
- Provide tooling invoices for staff members for the tooling spreadsheet.
- Complete other duties as assigned and provide support to management as needed.
Summary of Duties & Responsibilities (Customer Service)
- Interact with customers via telephone, emails and/or in person to maintain current customer accounts as well as build relationships with new customers
- Data entry and order acknowledgement for all customer orders
- Resolve customer issues by interacting with all internal staff members
- Be proactive to resolve issues and find solutions
- Maintain all customer files and keep files current
- Process credits and replacement orders
- Process and file invoices
- Work with shipping department to insure we are shipping on time and the orders are accurate
- Run daily, weekly and monthly reports
- Maintain customer forecasts
- Verify current pricing
- Work with Scheduler to find out when parts are running (and finishing).
- Maintain consignment records and billing.
- Other duties and projects as assigned
- Previous experience in an office environment preferably with accounts/payable and invoicing to customers.
- Previous customer service experience in a manufacturing environment
- High School Diploma or equivalent is required; college coursework desired
- Working knowledge of ERP systems (IQMS); strong computer skills
- Ability to interact with all internal customers and maintain a professional demeanor
- Strong organizational skills
- Excellent attention to detail
- Must show strong initiative to want to develop and maintain customer relationships
XJ6