What are the responsibilities and job description for the HELP DESK CUSTOMER SERVICE AGENT position at E-talentnetwork?
Required qualifications / skills
- Excellent customer service skills with the ability to effectively communicate via phone to diagnose problems remotely in a help desk support capacity.
- t least one year of call center experience.
- High School diploma or Equivalent.
- Customer-oriented : A desire to serve both external and internal clients by focusing effort on meeting the client's needs, understanding their concerns, and seeking to build trust.
- Communication : The ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills.
- Problem-solving : The ability of the individual to recognize courses of action that can be taken to handle problems or potential problems and apply research skills or learned knowledge to solve those problems.
- daptability : How an individual can fit into a changing working environment.
- Initiative : The ability of the individual to act and take steps to solve or settle an issue.
Preferred qualifications / skills
dditional Requirements : Use the space below to outline position-specific needs.
ll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
