What are the responsibilities and job description for the HELP DESK CUSTOMER SERVICE AGENT position at Health Advocates Network, Inc.?
Health Advocates Network is currently seeking a Help Desk Customer Service Agent to work at a facility in Jefferson City , MO. These are registry positions with our company.
Pay Rate : $15 / hour
Shift Details :
Monday - Friday
8 : 00 a.m. - 5 : 00 p.m.
Required qualifications / skills
Excellent customer service skills with the ability to effectively communicate via phone to diagnose problems remotely in a help desk support capacity.
At least one year of call center experience.
High School diploma or Equivalent.
Customer-oriented : A desire to serve both external and internal clients by focusing effort on meeting the client's needs, understanding their concerns, and seeking to build trust.
Communication : The ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills.
Problem-solving : The ability of the individual to recognize courses of action that can be taken to handle problems or potential problems and apply research skills or learned knowledge to solve those problems.
Adaptability : How an individual can fit into a changing working environment.
Initiative : The ability of the individual to act and take steps to solve or settle an issue.
Preferred qualifications / skills
Experience using Genesys, Sharepoint, MS Office, Outlook.
Experience in a Help Desk / Customer Support environment.
If interested, please apply through this job post. You may send a copy of your most recent resume. If you have any questions, please feel free to call at (800) 928-5561 and ask to speak with Simone Monday-Friday (08 : 30 AM - 05 : 00 PM PST).
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