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Helpdesk Tier 2 Analyst

E-talentnetwork
College Park, MD Full Time
POSTED ON 2/21/2025
AVAILABLE BEFORE 5/18/2025

Job title : Helpdesk Tier 1 Analyst

Locations : Chicago, IL

Public Trust Clearance.

T he candidate shall provide tier 2 support to the NARA Enterprise ServiceDesk. The Tier 2 engineer shall resolve onsite and remote tickets in accordance with the Service Level Agreements (SLA) These services include, but are not limited to :

  • Desktop troubleshooting, installing software and Hardware from network images, vendor sites, and Client paths.
  • Support the current Windows operating system as implemented; Support Mac; Support IOS and Android mobile devices; troubleshoot network and standalone printer issues.
  • Provide technical assistance and solutions to customers as well as other IT staff or contractors.

Note : Must be US Citizen

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