What are the responsibilities and job description for the Tier 1 Helpdesk Analyst position at Rappahannock IT?
Job Title :
Tier 1 Helpdesk Analyst
Job Type :
Full-time
Location :
203 Ford Street, Suite 101, Fredericksburg, Virginia 22401
Salary :
20 to $25 per hour
Job Overview :
As a Tier 1 Helpdesk Analyst, you will be the first point of contact for clients seeking IT support. You will be responsible for handling incoming tickets, resolving basic IT issues, and escalating complex problems to higher-level support teams when necessary. This role requires strong communication skills, a customer-first mindset, and the ability to thrive in a fast-paced environment.
Responsibilities :
Provide first-line support to clients by resolving password resets, connectivity issues, software installations, and basic network troubleshooting- Respond to incoming tickets promptly and prioritize based on urgency- Escalate complex issues to Tier 2 support team as needed- Document all support interactions and resolutions in the ticketing system- Collaborate with team members to continuously improve processes and procedures- Maintain a high level of customer satisfaction through excellent service delivery
Requirements :
High school diploma or equivalent; Bachelor's degree in IT or related field preferred- Proven experience in a customer service or technical support role- Strong problem-solving skills and attention to detail- Excellent communication skills, both written and verbal- Ability to work well under pressure and prioritize tasks effectively- Basic knowledge of IT systems, hardware, and software- Certifications such as CompTIA A or Network are a plus
Please note :
Rappahannock IT is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We adhere to all regulations regarding inquiries into criminal backgrounds.If you are a motivated individual looking to kickstart your career in IT, we encourage you to apply for the Tier 1 Helpdesk Analyst position at Rappahannock IT. Join our dynamic team and gain hands-on experience with a variety of technologies while providing top-notch support to our clients.
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Fredericksburg, VA
Full Time