What are the responsibilities and job description for the Senior Technical Account Manager position at e-Zest Solutions?
The Senior Technical Account Manager will serve as the key point of contact between e-Zest and the Client, driving account growth and overseeing the delivery of e-Commerce and IT solutions. They will provide strategic guidance, manage cross-functional teams, and ensure client satisfaction through innovative technical solutions. The role involves identifying new business opportunities, promoting emerging technologies, and ensuring smooth project execution. Strong leadership, communication, and technical expertise are essential for success in this position.
Key Responsibilities
- Client Relationship Management: Serve as the primary point of contact between e-Zest and the Client, developing and nurturing long-term relationships with key stakeholders across e-Commerce and IT divisions.
- Account Growth and Expansion: Identify and pursue opportunities for growth within the Client's business, positioning e-Zest as a trusted partner to drive revenue expansion.
- Solution Advisory: Understand the Client’s business needs and challenges, providing tailored technical solutions to enhance their e-Commerce and IT capabilities.
- Strategic Planning: Collaborate with leadership to develop strategic plans and roadmaps that align e-Zest’s capabilities with the Client’s business objectives and goals.
- Project Management Oversight: Lead the management and execution of e-Commerce projects, ensuring that they meet deadlines, scope, budget, and quality expectations.
- Risk and Issue Management: Proactively identify potential risks or challenges in projects and manage mitigation strategies to ensure smooth project delivery.
- Cross-functional Team Leadership: Lead cross-functional teams, ensuring clear communication and alignment across all involved parties to deliver high-quality solutions to the Client.
- Innovation and Technology Leadership: Promote the adoption of emerging technologies, such as cloud, data engineering, and AI/ML, to drive innovation and digital transformation for the Client.
- Client Satisfaction: Continuously monitor and ensure Client satisfaction through regular engagement, addressing concerns and improving service delivery.
- Business Development: Drive new business from the Client by identifying opportunities in e-Commerce and IT projects, and working closely with e-Zest’s sales and delivery teams to close deals.
- Stakeholder Communication: Maintain clear and effective communication with Client stakeholders, providing regular project updates, performance metrics, and strategic recommendations.
- Continuous Improvement: Recommend process improvements for both internal teams and Client-facing operations to ensure efficiency, quality, and value delivery.
