Customer Service Representative (East Boston E-ZPass)

Please considering taking this assessment to move forward in the hiring process, however it is not required: https://www.ondemandassessment.com/link/index/JB-XMFP5FVBY?u=1093753

Under the direction of the Customer Care Supervisor and a dotted line responsibility to the Satellite Office Associate Supervisor, the Satellite Office CSR is the primary customer interface for the E-ZPass MA and Pay-By-Plate MA program. This responsibility includes ensuring E-ZPass MA and Pay-By Plate MA customer accounts service requirements are protected and accounted for in accordance with TransCore and MassDOT’s standards of performance.

• Provide exceptional customer service and handling of all customer issues.
• Process applications for walk-in customers.
• Cash out and prepare deposit at end of shift.
• Perform account maintenance, including account changes, transponder changes, recertifications, additional tag requests, replenishments, adjustments, and statement requests.
• Assist in the reduction of Production backlog (i.e. web applications, add tag requests, emails etc.)
• Process special accounts including Resident (Tobin and Tunnel), Carpool, Surety, Taxi, as well as Private, Commercial and Pay-By-Plate accounts.
• Prepare reports to include daily Walk-In Report and audit work for accuracy.
• Assist in opening and closing the office as needed.
• Contact customers for additional account information.
• Meet MassDOT standards and deadlines.
• Perform other duties as directed by TransCore management and supervisory staff.
• Assist at other E-ZPass MA facilities
• Assist in manning live sign-ups.

Requirements:

• High School Diploma or Equivalent
• Must pass a drug screen and background check
• Must be able to type 5,000KPH
• Must be vaccinated against COVID-19

Office Hours:

Monday - Friday 7:00AM-7:00PM, Rotating Saturday 9AM-1PM

Note: Your schedule can change on a weekly basis.

Interviews and training may be conducted at a location that is different than your selected location.

TransCore is an Equal Opportunity Employer – EEO/AA/M/F/Vet/Disability

Job Types: Full-time, Contract, Temporary

Pay: $18.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

COVID-19 considerations:
Employees must be vaccinated against COVID-19, customers must have an appointment before entering.

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location