What are the responsibilities and job description for the Customer Service Manager position at EA Team Inc.?
Overview
We are seeking a dynamic Customer Service Manager to join our team. The ideal candidate should possess strong communication skills, a passion for customer satisfaction, and the ability to lead a team effectively.
- Position Title: Member Experience Navigator
- General job duties, responsibilities, expectations:
- Our Navigators are the first line of triage for our Medicare Advantage members needing assistance with a variety of topics.
- Calls will range from verifying supplemental benefits, finding providers, accessing members benefit portal, directing to appropriate departments for further assistance, etc.
- Standard computer programs used in the department:
- Excel, Word, Outlook, Webex,
- Required skills and minimum years of experience:
- High level of Customer Service, dealing exclusively with Medicare Beneficiaries. Ability to problem solve, listen with empathy, communicate clearly, pleasant speaking voice. Top level phone skills are a must.
Job Type: Contract
Pay: $23.49 - $24.31 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
- Day shift
Experience:
- Medicare Beneficiaries: 2 years (Required)
- Insurance sales: 1 year (Required)
Ability to Commute:
- Sioux Falls, SD 57108 (Required)
Ability to Relocate:
- Sioux Falls, SD 57108: Relocate before starting work (Required)
Work Location: In person
Salary : $23 - $24
