What are the responsibilities and job description for the Help Desk position at EA Team Inc.?
Hello
My name is Sean and I'm an IT recruiter at EA Team Our records show that you are an experienced IT professional with experience in Helpdesk
This experience is relevant to one of my current openings.
Please find the job description below. If you think this is a good match, please send me your updated resume and a good time to reach you.
If this role is not a fit, please feel free to share this with your friends or colleagues who might be a fit. Referrals are always welcome :)
Helpdesk Analyst--------Bakersfield, CA --6 months plus
It is onsite role (if you are not local you have to relocate on your own)
I can only work on a W2 basis ( i cannot work on C2C or 1099)
Must relocate if Not local
Position: Helpdesk Analyst
Location- Bakersfield, CA
Duration- 6 months plus
Note: This is an onsite position.
Distinguishing Characteristics:
Provides Tier-3 level support for incident/problem ticket resolution, and interacts with daily activities that require technical support at the end user location. This position will provide mentorship to the Help Desk Analyst I or Computer Operator staff. The incumbent must be able to communicate both verbally and written in concise and easily understandable manner. The position requires a solid understanding of the current Microsoft Windows operating system, Microsoft Office products, troubleshooting of layer one through four of the OSI model, general desktop applications support, document imaging, and computer hardware configurations. The Service Desk Analyst III must have experience in supporting problem resolution with network switches, data and voice wiring, personal computers, printers, scanners, copiers, and other typical office automation hardware.
Essential Functions:
Administrator over the asset management system for all office automation equipment
Provide seamless transition of incidents/problems from the Help Desk to the Network, Systems, Development or Data Management support groups.
Ensure regular communication with the Business, MIS team, and Management of system or application outages. Track the progress or resolution of outages and establish good communication of repairs or corrective actions to the entities stated in a timely manner.
Generate and review incident/problem reports for trends of anomalies and make recommendations for a course of corrective actions.
Design, coordinate, and deliver training courses on computer based software applications for employees.
Coordinates MIS activities for new hires and terminations, adds, moves, and changes.
Ability to install and support approved local area network (LAN) and desktop based applications software with little or no assistance.
Support the following:
Microsoft Windows operating system; Microsoft Office professional software which includes: Word, Access, Excel, and Power Point.
Ability to troubleshoot computer hardware; including printers, personal computers, local area networks, category-5 wiring, category-3 wiring, layer-3 data switches, and telecommunications equipment. Create and maintain a client training library. The training library should consist of online training courses and aids, training manuals and documents, and software training materials. This library should be kept up to date and continuously updated to reflect changing needs.
Work and communicate effectively with the various professionals throughout the organization.
Ability to stay abreast of current news, systems information, problems, changes and updates relevant to client user community.
www.eateam.com Sean Wright Sr Technical Recruiter 732-515-3493 7 32-339-0039 sean.wright@eateam.com __________________________________________________________________________ EATEAM INC | 2 Kilmer RD |Edison NJ 08817| United States
My name is Sean and I'm an IT recruiter at EA Team Our records show that you are an experienced IT professional with experience in Helpdesk
This experience is relevant to one of my current openings.
Please find the job description below. If you think this is a good match, please send me your updated resume and a good time to reach you.
If this role is not a fit, please feel free to share this with your friends or colleagues who might be a fit. Referrals are always welcome :)
Helpdesk Analyst--------Bakersfield, CA --6 months plus
It is onsite role (if you are not local you have to relocate on your own)
I can only work on a W2 basis ( i cannot work on C2C or 1099)
Must relocate if Not local
Position: Helpdesk Analyst
Location- Bakersfield, CA
Duration- 6 months plus
Note: This is an onsite position.
Distinguishing Characteristics:
Provides Tier-3 level support for incident/problem ticket resolution, and interacts with daily activities that require technical support at the end user location. This position will provide mentorship to the Help Desk Analyst I or Computer Operator staff. The incumbent must be able to communicate both verbally and written in concise and easily understandable manner. The position requires a solid understanding of the current Microsoft Windows operating system, Microsoft Office products, troubleshooting of layer one through four of the OSI model, general desktop applications support, document imaging, and computer hardware configurations. The Service Desk Analyst III must have experience in supporting problem resolution with network switches, data and voice wiring, personal computers, printers, scanners, copiers, and other typical office automation hardware.
Essential Functions:
Administrator over the asset management system for all office automation equipment
Provide seamless transition of incidents/problems from the Help Desk to the Network, Systems, Development or Data Management support groups.
Ensure regular communication with the Business, MIS team, and Management of system or application outages. Track the progress or resolution of outages and establish good communication of repairs or corrective actions to the entities stated in a timely manner.
Generate and review incident/problem reports for trends of anomalies and make recommendations for a course of corrective actions.
Design, coordinate, and deliver training courses on computer based software applications for employees.
Coordinates MIS activities for new hires and terminations, adds, moves, and changes.
Ability to install and support approved local area network (LAN) and desktop based applications software with little or no assistance.
Support the following:
Microsoft Windows operating system; Microsoft Office professional software which includes: Word, Access, Excel, and Power Point.
Ability to troubleshoot computer hardware; including printers, personal computers, local area networks, category-5 wiring, category-3 wiring, layer-3 data switches, and telecommunications equipment. Create and maintain a client training library. The training library should consist of online training courses and aids, training manuals and documents, and software training materials. This library should be kept up to date and continuously updated to reflect changing needs.
Work and communicate effectively with the various professionals throughout the organization.
Ability to stay abreast of current news, systems information, problems, changes and updates relevant to client user community.
www.eateam.com Sean Wright Sr Technical Recruiter 732-515-3493 7 32-339-0039 sean.wright@eateam.com __________________________________________________________________________ EATEAM INC | 2 Kilmer RD |Edison NJ 08817| United States
Salary : $21 - $29
