Research Analyst, Marketing and Enrollment Solutions

About EAB

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page.  

The Role in Brief:

Research Analyst, Marketing and Enrollment Solutions

The EAB Survey Research team conducts dozens of higher education-focused survey research projects each year on behalf of internal clients and external partners.  The team leverages data from 40,000 completed surveys a year from students, parents, high school counselors, and higher education enrollment managers to guide strategies for student recruitment, enrollment, and retention. As a Research Analyst, you will contribute to an unparalleled research capability that informs recruitment and enrollment campaigns and processes.

The Research Analyst will be responsible for project management and execution of online surveys, conducting robust data analysis and reporting, and preparing comprehensive presentations of findings. This role is ideal for someone who is a self-starter, curious, and wants to expand their analytical skills.

This role is based in Richmond, VA or Washington, D.C.

Specific Responsibilities:

Learn and employ best practices in survey design, programming, and analytical methodologies

• Manage internal customer satisfaction research program (i.e., assessments of EAB programs)
• Administer workflow to ensure that surveys, emails, and lists are accurate, and surveys deploy on time
• Clearly communicate survey findings to internal stakeholders and higher education partners
• Provide analytical, reporting, and project-management support for partner and corporate survey research projects
• Conduct quantitative and quantitative analysis of survey data
• Track and monitor survey projects throughout development, deployment, analysis, and reporting stages

Basic Qualifications:

• Bachelor’s degree
• 2 years’ work experience in an analytical, data, research or quantitative role, or equivalent
• Strong analytical, critical thinking, and problem-solving skills
• Professional or academic familiarity with statistical concepts like significance testing
• Ability to innovate and think creatively
• Curiosity to explore new approaches for analysis and reporting
• Ability to multi-task and adapt to changing priorities
• Detail-oriented and well-organized
• Excellent interpersonal skills
• Clear and persuasive verbal and written communication skills
• Experience developing compelling presentations and other reporting to communicate analytical findings
• Experience using Excel, Word, and other Office products

Ideal Qualifications:

• Experience with Qualtrics research platform
• Experience using SPSS
• Professional or academic experience with design and analysis of surveys
• Professional or academic experience with Net Promoter Score (NPS) surveys
• Experience in an analytical or marketing environment
• Experience with Workfront or similar project management tools
• Commitment to valuing diversity, practicing inclusive behaviors, and contributing to an equitable working and continual learning environment in support of EAB’s DE&I Promise

If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome diversity of background and experience. We would encourage you to submit an application if this is a role you would be passionate about performing every day.

Compensation:

The anticipated starting salary range for this role is $60,500 - $71,500 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.

Benefits:

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include:

• Medical, dental, and vision insurance plans; dependents and domestic partners eligible
• 20 days of PTO annually, in addition to paid firm and floating holidays
• Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
• 401(k) retirement savings plan with annual discretionary company matching contribution
• Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
• Employee assistance program with counseling services and resources available to all employees and immediate family
• Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation 
• Gender affirming care coverage
• Fertility treatment coverage and adoption or surrogacy assistance
• Paid parental leave with phase back to work program for birthing and non-birthing parents
• Access to milk shipping service to support nursing employees during business travel
• Discounted pet health insurance coverage for dog and cat family members
• Company-provided life, AD&D, and disability insurance
• Financial wellness resources and membership in a robust employee discount program
• Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities

Benefits kick in day one; learn more at eab.com/careers/benefits.

This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.

At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

Salary : $60,500 - $71,500