Automotive Service Advisor

**Overview:** We are seeking a skilled and detail-oriented Service Advisor to join our team. As a key member of our dealership, the Service Advisor will play a vital role in managing the day-to-day operations of our service department, ensuring high-quality vehicle maintenance, and driving customer satisfaction. The ideal candidate will have experience in auto service management, tire service, and sales, with a strong understanding of automotive service and a passion for delivering exceptional customer experiences. **Responsibilities:** - Manage the service department, overseeing all aspects of vehicle maintenance, including routine maintenance, repairs, and tire services. - Coordinate with technicians to ensure timely and efficient completion of work orders. - Provide accurate estimates for vehicle repairs and maintenance services. - Utilize upselling and cross-selling skills to promote additional services and increase customer satisfaction. - Conduct vehicle inspections and diagnose issues to recommend necessary repairs. - Communicate with customers throughout the service process, addressing concerns and providing updates on their vehicle's status. - Maintain accurate records of all service work, including labor and parts costs. - Identify opportunities to improve service efficiency and implement changes as needed. - Stay up-to-date with dealership and manufacturer guidelines and best practices. **Skills:** - Proven experience in a dealership environment with expertise in auto service management and tire service. - Strong knowledge of automotive service and the ability to estimate repair costs accurately. - Excellent communication and interpersonal skills to effectively interact with customers and technicians. - Ability to promote upselling and cross-selling opportunities to increase customer satisfaction and revenue. - Familiarity with oil change and vehicle maintenance procedures. - Understanding of suspension and vehicle maintenance to diagnose and repair issues effectively. - Ability to manage multiple tasks and prioritize responsibilities in a fast-paced environment. - Strong organizational and time management skills to ensure efficient service department operations.

Qualifications

• Strong automotive diagnostics and mechanical knowledge
• Experience in vehicle maintenance and repair
• Excellent customer service and communication skills
• Proficiency in service writing and auto estimating
• Sales experience with a focus on cross-selling services
• Familiarity with tire service, suspension, and oil change procedures
• Previous experience in auto service management or dealership settings

Job Type: Full-time

Pay: $59,973.00 - $82,378.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Shift:

• 10 hour shift

Work Days:

• Monday to Friday
• No weekends

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Lavon, TX 75166 (Required)

Ability to Relocate:

• Lavon, TX 75166: Relocate before starting work (Required)

Work Location: In person

Salary : $59,973 - $82,378