Job Description
Job Description
Pay commensurate with experience
This position is required to be on site in our Denver, Colorado office.
Eagle Claw Fishing Tackle is one of the most recognized names in the tackle industry, proudly manufacturing fishing products in Denver, Colorado since 1925. We produce and distribute premium quality fishhooks and terminal tackle throughout the US and over 40 countries worldwide. Eagle Claw has never compromised its commitment to “Made in America.”
Want to work with passionate people who love the great outdoors?
Eagle Claw employees enjoy a 4-day work week, great pay, excellent benefits, paid holidays, and generous paid time off along with other exciting perks and benefits.
We offer competitive compensation and excellent benefits including :
- 401k and Profit Sharing Plan with Employer Match
- Medical, Dental, Vision, and Basic Life / AD&D Insurance
- Long-Term Disability
- Supplemental Life Insurance
- Employee Assistance Program
- Medical Flexible Spending Account
- Dependent Care Flexible Spending Account
- Paid Holidays and Generous Paid Time Off program
- Fishing License reimbursement
Eagle Claw provides new employees with the potential for a pay increase based on performance after 90 days of employment.
Position Description :
The support specialist provides sales support by assisting with sales-related problems, tracking orders, investigating shipping issues, and managing customer accounts. They also enter and track data in sales databases.
Knowledge / Skill and Experience
High school diploma or G.E.D. is required.Dedication to customer satisfaction.Excellent verbal and written communication skillsProficient in computer software systems including MS Office and MS Excel.Oracle experience preferred.Excellent time management and organizational skills and the ability to multitask and prioritize.Able to quickly adapt to changing work environments, systems, and processes.Essential Duties :
Communicate daily with customers and Sales Representatives regarding information about products, terms, price quotes, deliveries, and order status.Handle and resolve customer complaints in a timely and professional manner.Initiate customer credit claims process.Inform sales agents of transactions within their territory.Process customer orders, returns, and exchanges.Trace and expedite orders.Verify accuracy on item numbers and quantities, special discounts, prices, payment terms, shipping information, and special handling.Communicate any order entry problems to customers, supervisors, and managers.Enter order cancellations.Suggest substitutes for out-of-stock items.Issues credits and authorizes return of merchandise.Capable of cross training their co-workers as well as being cross trained to act as a backup and provide coverage for co-workers in the department.Performs other duties as assigned. These may include tasks usually performed by others in the department when workload or absences occur, and Supervisor directs.Observe and practice all safety and good housekeeping rules and regulations of Eagle Claw, such as keeping the office and all office furniture, equipment supplies, and other materials neat and safe, so the office is functional and efficient.Physical Environment and Working Conditions :
Able to occasionally lift up to 25 lbs. when moving catalogs or preparing small shipments or performing similar duties.Must be able to stand, stoop, reach, and bend when asked to work at tradeshows.Able to understand and communicate effectively via telephone, email, and fax.Must be able to work and remain focused in an open office environment where phone and business conversations are a part of the environment.Must be able to sit at a PC and phone for 90% of a 10-hour workday.Able to see, hear and communicate effectively verbally and in writing.Able to use computer, keyboard, telephone and other office equipment.Employment at Eagle Claw Fishing Tackle is contingent on successful completion of background check and drug and alcohol screening.
Wright & McGill Co. / Eagle Claw Fishing Tackle is an equal opportunity employer, dedicated to promoting a culturally diverse workforce.
Wright & McGill Co. / Eagle Claw Fishing Tackle is an at-will employer.
Monday - Thursday 7 : 00am - 5 : 00pm
