What are the responsibilities and job description for the CSR - Customer Service Representative position at Eagle Credit Cookeville, TN?
Eagle Credit is adding a new team member.
Candidates should be committed to providing the highest level of customer service & be motivated by a challenge in a constantly evolving business. The right candidate will have excellent computer skills, the ability to multi-task, be self-motivated, ability to problem solve & goal oriented. Sales experience is a plus. Collection & loan origination experience is preferred, but not required.
Responsibilities
- Provide exceptional customer support through effective communication and phone etiquette.
- Assist clients with inquiries related to loan origination and ensure accurate data entry.
- Utilize computer skills and Microsoft Office to manage customer information efficiently.
- Handle outbound calls to follow up on customer needs and promote services.
- Maintain a professional demeanor while fostering positive client relationships.
- Collaborate with team members to enhance customer service processes and outcomes.
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- Additional Skills and Qualities:
- Strong communication skills: Clear and effective verbal and written communication.
- Problem-solving abilities: Identifying and resolving customer issues efficiently.
- Active listening skills: Understanding customer needs and concerns.
- Empathy and patience: Handling difficult customers with understanding and professionalism.
- Customer-centric mindset: Prioritizing customer satisfaction and building positive relationships.
- Computer proficiency: Utilizing customer service software and other tools.
- Knowledge of products and services: Understanding the company's offerings to effectively answer customer questions.
- Ability to work under pressure: Managing high call volumes and demanding situations.
Job Type: Full-time
Pay: $24,000.00 - $35,000.00 per year
Benefits:
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
- No nights
Application Question(s):
- Please make sure your resume is up to date as of date of applying.
Ability to Commute:
- Cookeville, TN 38501 (Required)
Work Location: In person
Salary : $24,000 - $35,000