Customer Success Representative

About Us

Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo. 

Eagle Eye Networks is a dynamic, fast-moving company. We value the benefits of face-to-face collaboration, and we believe it is more enjoyable and productive. The synergy of in-office interaction is critical to our culture and your presence is essential for Eagle Eye Networks’ success. Learn more at een.com.

Summary

We are looking for Customer Success Representatives to join our growing team and play a vital role in ensuring that our customers' visions become a reality through our software. If you are a driven, customer-focused individual eager to launch your career in Customer Success, this is the perfect opportunity to learn, grow, and make an impact.

As a Customer Success Representative (CSR) at Eagle Eye Networks, you will manage a portfolio of customer accounts, ensuring they achieve their desired outcomes using our platform. You’ll serve as a trusted advisor, proactively engaging with customers, guiding them through adoption, and ensuring they maximize the value of our solutions.

This is an entry-level role designed for individuals right out of school or with up to 18 months of experience who are eager to build a foundation in customer success and SaaS technology.

Responsibilities

• Own Customer Relationships: Serve as the primary point of contact for a set of customer accounts, driving adoption, engagement, and satisfaction.
• Drive Vision Realization: Understand each customer’s unique goals and help them leverage Eagle Eye Networks’ solutions to achieve them.
• Proactively Engage Customers: Conduct regular check-ins, provide best practices, and help resolve issues before they become problems.
• Support Customer Growth: Identify opportunities for expansion and work with Sales to ensure customers continue to derive value from our platform.
• Cross-Team Collaboration: Work closely with Sales, Support, Product, and Marketing to advocate for customer needs and improve their experience.
• Track & Analyze Customer Success Metrics: Monitor usage trends and proactively address any barriers to adoption or retention.

Experience

• Bachelor’s degree required (Business, Communications, or related field preferred).
• 0-18 months of experience (recent graduates encouraged to apply).
• Strong communication and problem-solving skills with a customer-first mindset.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Eagerness to learn and grow in a fast-paced SaaS environment.
• Passion for technology, customer success, and driving business impact.
• Must be available to work in-office 5 days a week at our Austin, TX headquarters.

Why work for Eagle Eye?

Eagle Eye Networks is an innovative, global start-up building the only platform powerful enough to support the future of video surveillance and security. Here your voice will be heard, and talent respected. We have proven leadership and financial backing of one of the world’s premier venture capital firms. The work we do is essential in today’s world, as our systems are used to protect the health, safety, and welfare of people and property around the world.

• Medical Benefits: We offer competitive medical, vision, and dental plans. Company offsets premiums.
• Taco Tuesdays: Like breakfast tacos? You’re at the right place, because weekly breakfast tacos are provided.
• 401k plan with company match!
• Weekly Lunch: Food is love. Especially when it is free.
• Snacks: You will never go hungry.
• Culture: Innovation drives our vibe.
• Diversity: We embrace our global presence, the diverse ideas and backgrounds of our team to improve our culture, our products and grow our people and our business.
• Unlimited PTO: We value our employees’ work/life balance and want you to spend the time off you need.

More About Eagle Eye Networks

Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don’t have to “rip and replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance.

Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.