Barista (PT - Graveyard Shift)

SUMMARY

Baristas are responsible for providing pleasant, prompt and efficient guest service, serving coffee and tea beverages and processing payment transactions.

DUTIES AND RESPONSIBILITIES:

• Responsible for prompt, and courteous service to all guests to ensure satisfaction.
• Performs necessary tasks to service guests including but not limited to taking and filling all food and drink orders and assists in maintaining dining area.
• Develops an understanding of coffee and tea regions and the various differences in flavor and taste.
• Ensures that all guests are educated on our products and services.
• Know and communicate information about venue, menu, prices and ingredients.
• Sells and serves baked goods and miscellaneous food items.
• Respectfully requests and receives payments from guests as required.
• Follow all company drink recipes, procedures and health regulations at all times.
• Reports all customer complaints to manager on duty.
• Must attend and be certified in all applicable training programs required.
• This position may require cross-training of both front and back of the house daily operations of the Food and Beverage Department.
• All other departmental duties as assigned by immediate supervisor.

QUALIFICATIONS AND REQUIREMENTS:

• Minimum age requirement is 21.
• Must have excellent customer service skills.
• Minimum of six (6) months of relevant cash handling, customer service and beverage service at a coffee shop or related field.
• Must be able to work flexible schedule as needed.
• Must be able to Multitask, and carry out tasks with or without supervision.
• Must have knowledge of proper food handling and health and safety regulations.
• Must be able communicate in English including reading and writing. Bilingual a plus.
• Must be able to obtain and retain a gaming license through the Tule River Tribe Gaming Commission.

PHYSICAL AND ENVIRONMENTAL:

• Regularly required to stand, walk, talk, and hear.
• Frequently required to use hands to finger motions, handle, or feel objects, tools and reach with hands.
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• Must be able to operate in mentally and physically stressful situations.
• Must be able to lift and carry up to 50 pounds.
• Environment may be smoke filled and fast paced with moderate to high noise levels on the casino floor, low to moderate in the kitchen.
• Exposed daily to flashing lights and ringing bells.
• Must be able to perform all essential duties of the job with or without reasonable accommodation.