What are the responsibilities and job description for the Partner Advocate position at Eagle Mountain International Church, Inc.?
Job Description
Job Description
Description :
This position reports directly to the Partner Advocate Supervisor. Serves the Partners of KCM by answering questions, receiving orders and donations, and praying with ministry partners contacting us via phone, mail, or the internet. Work Schedule : 8 : 30am-4 : 30pm.
PRIMARY DUTIES AND RESPONSIBILITIES :
- Demonstrates customer service, phone etiquette, and problem-solving skills with a spirit of excellence.
- Presents benefits of partnership with the ministry to callers on every applicable call.
- Prays with ministry partners on every appropriate call according to ministry requirements.
- Participates in outbound calling campaigns to help minister and retain partners.
- Processes numerous electronic orders, contributions, and inquiries, between inbound calls.
- Systematically researches available resource materials to resolve customer inquiries and issues.
- Responsible for maintaining and modifying partner accounts according to KCM protocols.
- Possesses a great attitude toward ministry partners both on and off the phone and actively contributes to a positive culture at KCM.
- The position requires ministerial licensing through EMIC. Must complete mandatory ministerial licensing paperwork within thirty days of hire. (Licensing is renewed yearly)
- All other duties assigned.
SUPERVISORY RESPONSIBILITY :
Requirements : EDUCATION :
KNOWLEDGE, SKILLS and ABILITIES :
TYPICAL PHYSICAL DEMANDS :
TYPICAL MENTAL DEMANDS :
WORKING CONDITIONS :
