What are the responsibilities and job description for the Medical Quick Care Operator / Appointment Scheduler position at Eagle Physicians & Associates?
Site location: Eagle Internal Medicine @Tannenbaum
Are you a compassionate and patient-oriented worker, looking for a fulfilling and challenging opportunity with a company that offers competitive salary and a very generous benefits package. Look no more! Eagle Physicians & Associates is seeking dynamic and self-motivated Quick Care Operator to join our team. Qualified applicants will have a minimum of 2 years prior experience in a medical office.
Our employees love working at Eagle! For 3 consecutive years, staff consistently rank Eagle highly on their annual Employee Engagement Surveys. 92.80% of Eagle employees cite that they see themselves at Eagle a year from now and recommend Eagle as a great place to work!
Come join our team and be part of an enriched and satisfied workforce.
** Eagle Physicians may pay all support staff employees hired as a .50 FTE or higher on-or-after April 1, 2024, structured bonuses over their first two years of employment with Eagle as outlined provided. Bonus Amounts are $750.00 at 6 months, $750.00 at 12 months, $1,000.00 at 18 months and $1,000.00 at 24 months.
Paid Maternity/Paternity leave– Eagle provides up to 2 weeks of paid maternity/paternity leave after 1 year employed and 1,250 hours worked for the birth or adoption of a child. Time is pro-rated based on FTE status.
Influenza vaccine required as a condition of employment, please direct questions to Eagle HR. Eagle is an Equal Opportunity Employer.
Key Responsibilities:
- Schedules, coordinates and reschedules patients’ appointments. Relays necessary messages to staff. Asks pertinent questions in order to determine type and length of appointment.
- Maintains and updates current information on physician’s schedules.
- Courteously answers telephone with 2 to 3 rings and identifies self in a clear and concise manner, screens calls, and provides information.
- Determine which calls are of an urgent need and know how to respond to these calls.
- Reviews schedule for next business day and terms any inactive insurances.
- Mail letters to patients who have not responded to scheduling a specialist referral appointment.
- Assist in rescheduling patients when a provider and/or nurse health advisor takes personal leave time.
- In the clerical supervisor’s absence, the Quick Care Operator is responsible for overseeing the Eagle Ultrasound schedule, which includes checking order for correct CPT Code and DX Code(s).
- Demonstrates awareness of patient & visitor fears and apprehensions.
- Participates in professional development activities and maintains professional affiliations.
- Shows respect, courtesy and advocacy in all dealings with all people, including, but not limited to patients, coworkers, and visitors.
- Displays a positive attitude, and team-oriented spirit, indicated by a willingness to assist where and whenever needed.
- Attends meetings as required.
- Writes legibly and with correct grammar and sentence structure.
- Follows HIPAA guidelines for patient confidentiality and maintains security of Protected Health Information (PHI).
- Does not exhibit, divulge, copy or remove the contents of any record or report except to fulfill work assignments.
- Participates in professional organizations as indicated.
- Upholds and exemplifies through daily actions, activities and behaviors Eagle’s Diversity, Equity, and Inclusion values.
- Upholds and exemplifies through daily actions, activities and behaviors Eagle’s Vision, Mission and Values:
- Vision: Eagle Physicians will be seen as the healthcare organization of choice by patients, staff and the community.
- Mission: Eagle Physicians will provide patient-centered healthcare for our community with a team committed to high-quality, supportive and compassionate care.
- Values: Integrity, Compassion, Trust, Professionalism and Respect.
- Performs additional duties as required.
Job Type: Full-time
Benefits:
- 401(k)
- AD&D insurance
- Bereavement leave
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid jury duty
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: In person
Salary : $750 - $1,000
