Medical Quick Care Operator / Appointment Scheduler

Site location: Eagle Internal Medicine @Tannenbaum Are you a compassionate and patient-oriented worker, looking for a fulfilling and challenging opportunity with a company that offers competitive salary and a very generous benefits package. Look no more! Eagle Physicians & Associates is seeking dynamic and self-motivated Quick Care Operator to join our team. Qualified applicants will have a minimum of 2 years prior experience in a medical office. Our employees love working at Eagle! For 3 consecutive years, staff consistently rank Eagle highly on their annual Employee Engagement Surveys. 92.80% of Eagle employees cite that they see themselves at Eagle a year from now and recommend Eagle as a great place to work!Come join our team and be part of an enriched and satisfied workforce.** Eagle Physicians may pay all support staff employees hired as a .50 FTE or higher on-or-after April 1, 2024, structured bonuses over their first two years of employment with Eagle as outlined provided. Bonus Amounts are  $750.00 at 6 months,  $750.00 at 12 months,  $1,000.00 at 18 months and  $1,000.00 at 24 months.   Paid Maternity/Paternity leave– Eagle provides up to 2 weeks of paid maternity/paternity leave after 1 year employed and 1,250 hours worked for the birth or adoption of a child. Time is pro-rated based on FTE status.   Influenza vaccine required as a condition of employment, please direct questions to Eagle HR. Eagle is an Equal Opportunity Employer.   Key Responsibilities: Schedules, coordinates and reschedules patients’ appointments. Relays necessary messages to staff. Asks pertinent questions in order to determine type and length of appointment. Maintains and updates current information on physician’s schedules. Courteously answers telephone with 2 to 3 rings and identifies self in a clear and concise manner, screens calls, and provides information. Determine which calls are of an urgent need and know how to respond to these calls. Reviews schedule for next business day and terms any inactive insurances. Mail letters to patients who have not responded to scheduling a specialist referral appointment. Assist in rescheduling patients when a provider and/or nurse health advisor takes personal leave time. In the clerical supervisor’s absence, the Quick Care Operator is responsible for overseeing the Eagle Ultrasound schedule, which includes checking order for correct CPT Code and DX Code(s). Demonstrates awareness of patient & visitor fears and apprehensions. Participates in professional development activities and maintains professional affiliations. Shows respect, courtesy and advocacy in all dealings with all people, including, but not limited to patients, coworkers, and visitors. Displays a positive attitude, and team-oriented spirit, indicated by a willingness to assist where and whenever needed. Attends meetings as required. Writes legibly and with correct grammar and sentence structure. Follows HIPAA guidelines for patient confidentiality and maintains security of Protected Health Information (PHI). Does not exhibit, divulge, copy or remove the contents of any record or report except to fulfill work assignments. Participates in professional organizations as indicated. Upholds and exemplifies through daily actions, activities and behaviors Eagle’s Diversity, Equity, and Inclusion values. Upholds and exemplifies through daily actions, activities and behaviors Eagle’s Vision, Mission and Values: Vision: Eagle Physicians will be seen as the healthcare organization of choice by patients, staff and the community. Mission: Eagle Physicians will provide patient-centered healthcare for our community with a team committed to high-quality, supportive and compassionate care. Values: Integrity, Compassion, Trust, Professionalism and Respect. Performs additional duties as required.

Salary : $750 - $1,000