What are the responsibilities and job description for the Insurance Customer Service Representative position at Eagle Rock Insurance Agency?
Job Description
Eagle Rock Insurance Agency, established in 1997, is a growing local, family-run business dedicated to providing exceptional service and educating our clients on their insurance products. We value client interaction and prioritize employee involvement in decision-making. Our relaxed work environment fosters self-motivation and encourages employees to increase their product knowledge and obtain industry designations. At Eagle Rock, we believe in creating a supportive, low-stress atmosphere where our team members can thrive and contribute to our success.
We are seeking a Customer Service Representative with previous office experience to join our dynamic team. The base salary ranges between $45,000 and $55,000, with additional opportunities for commission, bonus, and profit sharing. We value long-term growth and provide ample opportunities for professional development.
Join our team at Eagle Rock Insurance Agency and be part of a supportive environment that values flexibility, decision-making freedom, and personal growth. We look forward to helping you achieve your professional goals. Apply Today!
Salary: $45000.00 - $55000.00 per year
Benefits
Annual Base Salary Bonus Opportunities
Hands on Training
Evenings Off
Bonus Opportunities
Licensing Assistance
Work-Life Balance
Weekends Off
Holidays Off
Paid Holidays
Professional Development
Continuing Education Opportunities
Responsibilities
- Build and maintain strong relationships with clients
- Cross-sell and account round to maximize client coverage
- Process payments and update client information
- Issue insurance documentation (COI, ID cards, etc.)
- Make policy changes as needed
- Maintain client retention by providing excellent services
Requirements
- Active Property and Casualty License in Michigan (Licensing Assistance available; we pay 100% for licensing)
- Experience with an Agency Management System
- Detail-oriented and tech-savvy
- Team player with a self-starter attitude
- Excellent written and verbal communication skills
- Professional phone and office etiquette
Company Description
Eagle Rock Insurance Agency is an independent agency with the customer in mind. We have relationships with many highly rated insurance companies, which gives us the flexibility to offer you affordable prices and individualized options. Additionally, our exceptional staff has the skill and know-how to recommend the home, auto, or business insurance that may be best for you. We also provide financial planning products, which include annuities and life insurance. Apply to join our team today!
Salary : $45,000 - $55,000