What are the responsibilities and job description for the Hotel Front Desk Clerk position at Eagle Rock Resort?
Company Overview
The Cliffs Resort located on beautiful Possum Kingdom Lake is seeking a Hotel Front Desk Clerk to join our team. In this role, you will be the first point of contact for our guests, ensuring they have an exceptional experience from check-in to check-out. Your contributions will be vital in maintaining our reputation for outstanding hospitality.
Responsibilities
- Greet guests upon arrival and provide a warm welcome.
- Manage the check-in and check-out processes efficiently.
- Handle guest inquiries and resolve any issues promptly.
- Maintain accurate records of guest information and reservations.
- Assist with phone inquiries and manage phone systems effectively.
- Provide information about resort amenities and local attractions.
- Collaborate with other hotel departments to enhance guest satisfaction.
- Ensure the front desk area is clean and organized.
Requirements
- Previous experience in a front desk or customer service role preferred.
- Strong communication skills with excellent phone etiquette.
- Ability to handle multiple tasks in a fast-paced environment.
- Bilingual skills are a plus but not required.
- Knowledge of hospitality management principles is beneficial.
If you are passionate about providing exceptional guest experiences and want to be part of an esteemed company in the resort industry, we invite you to apply today! Visit our website www.thecliffsresort.com
Job Types: Full-time, Part-time, Seasonal
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Free parking
- Health insurance
- Life insurance
- Paid jury duty
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
Ability to Commute:
- Graford, TX 76449 (Required)
Ability to Relocate:
- Graford, TX 76449: Relocate before starting work (Required)
Work Location: In person