What are the responsibilities and job description for the Program Coordinator position at EAGLE TELEMED HOLDINGS LLC?
General Description
The Program Coordinator role will help facilitate program implementations to maximize customer service, provider productivity, and business operations. In addition, the coordinator will play a key role in guiding our physician onboarding and support efforts. The position will also assist with special projects on an as needed basis.
Essential Duties
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Physician Onboarding
- Obtain physician availability and coordinate technology training sessions with hospitals
- Communicate with physicians about facilities and their processes
- Facilitate the setup of all provider accounts
- Debrief initial shifts with physicians and be available to help troubleshoot
- Coordinate buddy sessions with existing providers for all new-to-Eagle providers
- Program Support
- Responsible for the creation of important documents related to site onboarding and assisting with maintenance of key site information
- Coordinate the resolution of technology issues and transitions with IT
- Communicate with service line Medical Directors about physician specific issues
- Provide the Program Manager with general program support
- Assist with facilitating and maintaining up to date information within Eagles internal operating systems and databases
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Special Projects
- Provide support to special projects within Operations
- Participate in an internal Administrator on Call rotation
Required Knowledge, Skills, and Abilities
- Microsoft Office Suite
- Solid communication skills, both written and verbal
- Ability to multi-task
- Ability to track multiple nuances with physician availability, credentialing status, and shift availability
- Ability to work as part of a team and take direction
- Strong ability to follow through and high attention to detail required
- Flexibility and willingness to take on new tasks with guidance
- Patience, persistence, and a good attitude
- Project Management Experience a plus
Education and Experience
- Bachelors degree preferred
- Experience in healthcare required