Outside Customer Service Representative (CSR) - Richmond (North)

In addition to the Richmond (North) territory, this position requires weekly travel to/from Harrisonburg, VA.

Purpose:

Responsible for supporting the company's multifaceted sales goals through professional sales techniques and good customer service, all while maintaining quality relations with existing accounts, and developing new business

Responsibilities:

· Represents the company for the aftermarket sales (parts and service) of industrial equipment currently existing or being delivered to customers in a defined sales area

· Maintains current product knowledge on features and benefits of all equipment and services offered by the dealership

· Monitors competitive activity/products and timely communicates to management, accordingly

· Maintains all customer information in assigned territory for sales management

· Knows and follows a defined sales process

· Logs calls and uses CRM daily

· Maintains assigned company vehicles and equipment

· Assists with the preparation and execution of customer calls and sales

· Conducts equipment field inspections

· Monitors trends in customer’s business activities and timely communicates to management

· Attends applicable sales training events/seminars

· Maintain current knowledge of equipment values within the market affording the ability to evaluate properly for repair versus replace purposes

REQUIREMENTS

Experience, Education, Skills and Knowledge:

· 1 years sales experience

· Knowledge of forklift operational practices preferred.

· Ability to used standard desktop load applications, such as Microsoft Office, and internet functions

· Ability to work flexible hours

· Excellent customer relationship skills

· Ability to analyze and interpret basic sales reports

· Self starter

· Organized

· Self Motivated

Job Type: Full-time

Pay: $25.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Morning shift

Ability to Commute:

• Richmond, VA 23220 (Required)

Ability to Relocate:

• Richmond, VA 23220: Relocate before starting work (Required)

Work Location: In person

Salary : $25 - $35