Warranty Administrator

Purpose:

The Warranty OneBill Coodinator is responsible for administering the warranty claim process to maximize administrative efficiency and return on warranty claim. Provide consultation and training to the service and parts departments on all matters related to warranty.

Responsibilities:

· Develops and assist in implementing standardized warranty claim processes for all locations including expiring machine warranty, closing open warranty jobs, submitting warranty extensions, and over the counter parts. Manages ad processes parts and service warranty claims including computation of charges of shop work for all locations

· Ensure compliance with non-returnable service parts policies

· Communicates to departmental management about warranty status on a regular basis.

· Verifies the monthly Warranty Claims Recovery Report and submits to the General Manger for a review each month.

· Sends monthly notification letters to customer with expiring warranties and coordinates the list with branch service managers

· One bill input, credits, and problems

· Finalize One Bill

· Customer Bill allowance (Kempsville, Lidl and Home Depot)

REQUIREMENTS

Experience, Education, Skills and Knowledge:

· 2 years’ experience in Service Department operations

· Ability to use standard desktop load applications, such as Microsoft Office and internet functions.

· Ability to write and speak effectively to individuals and groups

· Understands the service software in the dealer business system and Caterpillar & Jungheinrich Warranty system

· Ability to analyze and interpret internal reports

· Attention to detail

· High school diploma or equivalent experience.

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid jury duty
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift

Ability to Commute:

• Richmond, VA 23220 (Required)

Ability to Relocate:

• Richmond, VA 23220: Relocate before starting work (Required)

Work Location: In person

Salary : $23