Vice President Operations

ABOUT

At Earl Enterprises® bring together the power of people, services and creative genius to build innovative sustainable companies that guests can enjoy today and in the future through our diversified international brand portfolio of Planet Hollywood, Bertucci’s, Bravo, Brio, Earl of Sandwich, Rock & Reilly’s, Seaside on the Pier, Chicken Guy! and Burrata House to name a few. Earl Enterprises® continues to grow as a leader in the field of entertainment, leisure, tourism, hotel, and restaurant consultant services. Come join us onward and upward.

OPPORTUNITY

We are a dynamic and rapidly growing restaurant company that operates multiple brands across various dining segments. With a focus on exceptional dining experiences, culinary innovation, and guest satisfaction, we are primed for significant expansion in the coming years. We are seeking a highly experienced and strategic-minded Vice President of Operations to join our leadership team and drive the growth and success of our Planet Hollywood restaurants and several of our prime location brands including Seaside on the Pier, Café Hollywood, Topanga Social, and others.

As the Vice President of Operations, you will be responsible for overseeing the operational performance and profitability of the Planet Hollywood restaurant brand and of the other prime locations. Working closely with the Owner and senior executives, you will play a pivotal role in developing and implementing strategies to achieve our growth objectives while ensuring exceptional guest experiences and maintaining our brand standards.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

WHAT YOU’LL DO

• Strategic Ability- Provides direction and oversight of all daily restaurant operations through General Managers as we continue to grow rapidly. Articulates the strategic operational vision, focus and work priorities for Operations.
• Planning- Reviews store environments and key business indicators to identify problems, concerns, and opportunities for improvement; works in collaboration with store management teams to plan and execute the appropriate business strategies to increase sales and control operational costs. Establish initiatives and standards for sales, profitability, cost containment, waste reduction, quality, safety, and employee relations.
• Operational Knowhow-continually analyses the operations of the operations of the restaurant to perfect procedures for efficient operations.
• Inspires Vision and Purpose- upholds the standards and reputation of our brands, while enhancing guest and team member experience, and overall profitability of the entire enterprise. Translates the overall business strategy into day-to-day execution, providing coaching and feedback to GM’s.
• Customer Service- Partners closely and collaboratively with corporate functional leaders on all programs introduced to the field, including goal setting, developing organizational capability, consistently role model a customer-first attitude and exhibit the company's culture, mission, and values through everyday activities and behaviors. Build and develop operational processes and procedures to support company's strategic direction
• Advisor – Advises Ownership and C-Suite peers on strategies related to operational challenges and successes, emphasizing a teammate centric approach to drive business growth and brand development
• Coordinator - Mobilizes all departments in the planning and implementation of projects and brand strategies resulting in role clarity and positive impact on organizational success
• Communicator - Delivers strategic Operational solutions to the Executive Leadership Team and provides insight, influence and knowledge to Regional Leaders to improve performance through the engagement of our hourly/salary Teams
• Systems - Creates a robust and effective Operational Routine to enable and ensure all locations consistently achieved their strategic goals while aligned to Brand Standards

WHAT WE’RE LOOKING FOR

• 10 years progressive job-related experience managing and developing multi-unit managers in a fast-growth, multi-unit retail / service company with drive-thru experience
• Excellent communication skills (both verbal, and written) as well as in large-group presentation situations. Strong interpersonal and rapport-building skills.
• Solid leadership skills; ability to make good decisions and enforce company policies in accordance with applicable regulations and procedures
• Must be self-motivated and customer service oriented
• Must demonstrate appropriate negotiation, analytic skills, attention to detail, organizational and project management skills
• Effectively allocates resources and time. Must be able to prioritize tasks and work well under pressure and deal with stressful situations
• Engaging management style; use a 'hands-on' approach. Strong history of building morale and spirit; experience in motivating team members to work together to achieve goals
• Willing to take a managed risk to drive business forward
• Develops a positive, respectful, productive and professional work environment
• PC proficiency in such applications as Outlook, Word and Excel