Provider Relations Specialist

Why We Need You

We are in the business of children!

We’re looking to add two (2) hard-working Provider Relations Specialists to our team. This position is responsible for managing the eligibility, enrollment, and maintenance of the School Readiness and Voluntary Pre-Kindergarten (VPK) provider networks and agreements based on State of Florida law, Division of Early Learning (DEL) program requirements, and policies of the Early Learning Coalition (ELC). This hands-on, high-volume position reports to the Provider Relations Manager.

Why We Are Excited to Meet You (You Have):

• Bachelor’s or Associate’s degree and 2 years experience in private or public sector social/human services program administration required; or
• High School diploma or equivalent and 4 years experience in social/human services program administration
• A general understanding of contract management and monitoring procedures preferred
• An understanding of childcare programs, early childhood education, social service issues, community action programs, and serving low-income communities preferred

Who You Are (You Have):

• Excellent customer service skills
• Excellent organizational and communication skills (verbal and written)
• Excellent interpersonal skills to work independently, and collaboratively with colleagues and others of varying backgrounds and skill levels to achieve program goals
• Excellent computer skills and experience with Microsoft Office Suite products
• Ability to manage multiple projects, follow through and meet deadlines
• Ability to apply knowledge and understanding of regulations and Coalition policies and procedures to assist in identifying and presenting facts of a situation to facilitate management decision making
• Must exhibit a positive attitude and be an example to others in problem-solving, teamwork, interpersonal relationships, and commitment to the organization’s mission and vision

What You Will Do (Summary):

• Complete School Readiness and VPK provider contracting process for new providers as well as the annual contract renewal for existing providers
• Complete annual Provider Profile/CCR&R updates and program requirements
• Provide technical assistance and communication to SR and VPK providers
• Review monthly sign-in and sign-out sheets for accuracy and completeness
• Process attendance records efficiently and accurately
• Provide technical support related to the Provider Portal and the Internal Data Management System to existing and potential providers
• Coordinate with Early Care and Education to determine QPS and child assessment performance and update School Readiness contract accordingly
• Process School Readiness and VPK contract amendments
• Maintain accurate and current provider contract documentation in approved Coalition data system
• Enter and update reimbursement rates and differentials in the approved Coalition data system
• Provide remote and on-site technical assistance to providers serving School Readiness & VPK children regarding childcare rules, regulations, School Readiness and VPK contract requirements, and contract-related reimbursement issues
• Consult with appropriate ELC teams to aid in resolving payment and enrollment issues
• Perform annual file and site monitoring to ensure School Readiness and VPK provider contract compliance, and non-compliance, corrective action plans, and provider probation
• Conduct enhanced monitoring due to non-compliance, corrective action plans, and provider probation
• Prepare and review documentation for audits and DEL accountability reviews
• Conduct parent complaint intake and report to Department of Children & Families (DCF) and statewide Abuse Hotline
• Follow up on parent complaints against contracted providers
• Prepare and conduct School Readiness and VPK provider orientation and assist with new provider recruitment
• Monitor VPK assessment process, including offering technical support on using the statewide assessment data system
• Support VPK Providers on probation in completion of the probation process, including monitoring progress and improvement plans
• Maintain knowledge of current child care regulations
• Participate in statewide calls, webinars, and rulemaking processes related to the School Readiness and VPK programs
• Participate in a minimum of two ELC Outreach activities and/or events within the fiscal year
• Ensure appropriate use of all resources by immediately reporting suspected internal and/or external fraud via Coalition’s established Fraud Reporting Procedure

About Us:

The Early Learning Coalition of the Big Bend Region, Inc. (ELC) is a local non-profit organization with an annual budget of $30 million. The ELC’s mission is to provide leadership and advocacy that builds a community where all children are prepared for success in school. ELC’s core values: positive attitude, accountability, respect, and teamwork.

Position: Full-time. Non-Exempt. Position of Special Trust.

Salary Range: $42,000 -$43,000

Benefits: This is a full-time position that includes the following benefits: health insurance, dental, vision, flexible paid time off, retirement savings plan (401K) and loan forgiveness eligible employer, etc.

Important:

Qualified candidates must submit a resume and cover letter.

ELC is proud to be an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, ancestry, marital or veteran status. ELC is committed to building a diverse team that reflects a variety of backgrounds, perspectives, and skills.

Applicants may undergo a skills assessment.

Job Type: Full-time

Pay: $42,000.00 - $43,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person

Salary : $42,000 - $43,000