Administrative Specialist – Provider Supports

JOB TITLE:

Administrative Specialist – Provider Supports

REPORTS TO:

Director of Provider Supports

DEPARTMENT:

Provider Supports

FLSA STATUS:

Hourly – Non-Exempt

POSITION TYPE:

Full Time

SKILLSET:

7

TRAVEL:

Service Area, Out of County

PAY RANGE:

$35,360 - $46,342

JOB SUMMARY

The Administrative Specialist is responsible for the day-to-day administrative activities for the Provider Supports department. These activities include scheduling monitoring visits and assessments, data entry, various communication activities and general administrative support for supervisors. This role will also monitor several work queues for compliance and data recording. This role requires attention to detail and organizational skills.

ESSENTIAL FUNCTIONS AND KEY TASKS

• Enjoy a culture of high performance and continuous improvement.

• Process incoming deliveries, incoming and outgoing mail.

• Schedule assessments and monitoring tasks.

• Review assessments for clerical errors.

• Monitor assigned systems for specified activities.

• Maintain department records in accordance with retention requirements.

• Provide administrative support as requested.

• See also All Staff Support Tasks.

KNOWLEDGE, SKILLS, AND ABILITIES

• Competent skills in Microsoft Office.

• Strong communication skills, both verbal and written.

• Strong organizational skills.

• Strong customer service skills.

• Able to work collaboratively in a team environment.

• Able to effectively prioritize tasks.

REQUIRED SKILLSETS

• Task/Judgment – Perform tasks using limited judgment in some circumstances.

• Independence/Expertise – Often seeks management approval for deviation from guidelines.

• Service/Initiative – May troubleshoot implementation of new programs.

• Supervision – Not developed in this set.

• Agency Growth – Not developed in this set.

EDUCATION AND/OR EXPERIENCE

REQUIRED

• High school diploma or equivalent.

• Minimum two years of experience in role with administrative duties.

• Minimum two years of experience in customer service role.

PREFERRED

• An associate degree in business or related field from an accredited university/college, minimum experience listed above and

• Two years of experience scheduling for others.

• Training and implementation of trauma-informed care, Conscious Discipline, and strengthening families approaches.

WORKING CONDITIONS AND PHYSICAL DEMANDS

• Physical demands and work environment characteristics described are representative; reasonable accommodations may be made to ensure individuals with disabilities can perform essential functions.

• Regularly required to stand or sit for prolonged periods of time, walk, use hands and fingers to handle or feel; reach with hand and arms, climb and/or balance, stoop, kneel, crouch or crawl, talk and hear.

• Must regularly lift and/or move up to twenty pounds, occasionally lift and/or move up to fifty pounds with assistance.

• Telework will require internet speeds of 4Mpbs download/4Mpbs upload and working in the immediate geographical area.

• Must have reliable transportation, minimum insurance coverage, and a clean driving record.

• Will need a reliable mobile phone service for technology compliance requirements (i.e. multifactor authentication).

• Specific vision abilities may include close vision and the ability to focus for prolonged periods of time.

• Developmentally appropriate interactions with children may be required in the work environment.

CULTURE

• Assumes Positive Intent

• Is (Be) Effective

• Chooses Responsibility

• Delivers Excellent Customer Service

• Embraces Fun

• Finds the Solution that Best Helps the Child