What are the responsibilities and job description for the Funeral Director position at Earth Funeral?
About Earth
Earth is bringing sustainable deathcare mainstream through advanced biotech and software, paired with a relentless customer-focus. Our initial offering is soil transformation, an environmentally-friendly alternative to burial and cremation. Over a 45-day process, we gently transform a body into nutrient-rich soil. Families choose how much soil they’d like returned – to scatter or plant – and the remainder is sent to conservation land for restoration projects.
After successfully launching and building out two locations in the western United States, we are excited to begin the process of expanding our service offering to the Mid-Atlantic in 2025 to better serve families up and down the East Coast. This will further Earth’s vision to offer the most sustainable deathcare option at scale, while redefining the customer experience with an industry-leading online platform and customer support.
Job Description
The Funeral Director / Care Specialist is responsible for ensuring a convenient, caring, and compassionate experience for families and loved ones that exceeds expectations from the point of purchase through the delivery of remains. In partnership with Earth’s dedicated team of Care Advisors, the Funeral Director / Care Specialist will coordinate the completion of required paperwork; arrange the careful and dignified transport and storage of remains; support families and loved ones; and address any inquiries that might come up throughout the post-arrangement family experience. The Funeral Director / Care Specialist will work in tandem with the Facility Operations team as the primary family contact while loved ones are in Earth’s care.
Responsibilities
- Serve as the main point of contact for Earth’s families, from the completion of arrangements to case closure
- Provide guidance, support, comfort, and assistance to families as needed
- Ensure timely and accurate completion of all required paperwork, including filing of death registration and reviewing of any permits, authorizations etc.
- Collaborate with members of the Facility Operations and Sales teams as needed to ensure all families receive an outstanding customer experience
- Assist in on call responsibilities and weekend availability as needed
- Work with Facility Operations team to manage final delivery of loved ones’ soil
- Coordinate transportation of loved ones by dispatching internal and external transportation partners to ensure safe and dignified delivery to Earth’s NOR facilities
- Assist in ensuring adherence to relevant local, state, and federal funeral law
Qualifications
- Active New York funeral director license
- Funeral director licensure in neighboring states is a plus
- 2 years working at a funeral home or in funeral services
- Exceptional communication and interpersonal skills, with a commitment to compassion and empathy
- Excellent organization abilities and attention to detail
- Outstanding problem-solving skills
- Strong customer service skills with a focus on delivering exceptional support to families during difficult times
- Experience using IT systems (workflow management software, inventory management software, CRMs, etc.)
- Embalming license is a plus
- Committed and excited about developing a sustainable deathcare alternative
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
License/Certification:
- New York funeral director's license (Required)
Location:
- New York State (Preferred)
Work Location: Remote
Salary : $65,000 - $75,000
