What are the responsibilities and job description for the External Relationship Manager position at EarthCam?
About EarthCam
At EarthCam, we pride ourselves on being a global leader in webcam content, technology, and services. Since our inception in 1996, we have consistently pushed the boundaries of innovation, delivering cutting-edge solutions for building information modelling (BIM) and Virtual Design Construction (VDC) teams worldwide. Our commitment to customer satisfaction drives us to maintain the highest standards of quality and service.
Job Requirements
We are seeking a highly skilled Client Service Specialist to join our team. The ideal candidate will possess excellent communication skills, be courteous and confident, and meticulous about managing information securely. They should also be an advocate for client needs, a problem solver who thrives on finding efficient solutions, and willing to cooperate with others to achieve team success.
Responsibilities
• Oversee the entire customer lifecycle to ensure a positive customer experience
• Engage assigned customers proactively and maintain regular communication
• Develop customer success plans to improve customer sentiment, service experience, product usage, and overall value realization
• Maintain proper customer information hygiene for accurate reporting
• Maintain client confidence and protect operations by keeping information confidential
• Support incoming help requests from end-users via telephone, email, or live chat
• Track and record the problem-solving process and document actions taken until resolution
• Deliver service and support to end-users via phone, email, or live chat
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Benefits
We offer a competitive benefits package, including health insurance, dental and vision insurance, 401K Plan, paid time off, paid holidays, regular free breakfasts, lunches, and snacks, bicycles to ride around campus, team BBQs, and annual company Olympics.
At EarthCam, we pride ourselves on being a global leader in webcam content, technology, and services. Since our inception in 1996, we have consistently pushed the boundaries of innovation, delivering cutting-edge solutions for building information modelling (BIM) and Virtual Design Construction (VDC) teams worldwide. Our commitment to customer satisfaction drives us to maintain the highest standards of quality and service.
Job Requirements
We are seeking a highly skilled Client Service Specialist to join our team. The ideal candidate will possess excellent communication skills, be courteous and confident, and meticulous about managing information securely. They should also be an advocate for client needs, a problem solver who thrives on finding efficient solutions, and willing to cooperate with others to achieve team success.
Responsibilities
• Oversee the entire customer lifecycle to ensure a positive customer experience
• Engage assigned customers proactively and maintain regular communication
• Develop customer success plans to improve customer sentiment, service experience, product usage, and overall value realization
• Maintain proper customer information hygiene for accurate reporting
• Maintain client confidence and protect operations by keeping information confidential
• Support incoming help requests from end-users via telephone, email, or live chat
• Track and record the problem-solving process and document actions taken until resolution
• Deliver service and support to end-users via phone, email, or live chat
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Benefits
We offer a competitive benefits package, including health insurance, dental and vision insurance, 401K Plan, paid time off, paid holidays, regular free breakfasts, lunches, and snacks, bicycles to ride around campus, team BBQs, and annual company Olympics.
