What are the responsibilities and job description for the Switchboard Operator position at EAST ARKANSAS FAMILY HEALTH CENTER?
The Switchboard Operator will:
- Answer telephone in a professional manner using EAFHC greeting and appropriately direct calls to proper person/department
- Create, reschedule, confirm and cancel medical appointments
- Verify and update patient demographic information (i.e. name, address, phone number, email address, emergency contact, employment status), at time of appointment creation
- Make reminder calls to patients to remind them of appointment date and time, about the need to bring in recertification/certification documents (as needed), of outstanding balances and to discuss expectation of payment.
- Create and send telephone encounters to the nursing staff and/or providers
- Explain to patients the required documents to bring to their visit (i.e. valid ID, insurance card, proof of income, social security card)
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Relocate:
- West Memphis, AR 72301: Relocate before starting work (Required)
Work Location: In person
Salary : $20
