What are the responsibilities and job description for the Information Services Support Technician position at East Bay Regional Park District?
The Position
About Us
The East Bay Regional Park District (EBRPD) is a full-service governmental agency stewarding a metropolitan system of public open space parklands and trails in Alameda and Contra Costa counties east of the San Francisco Bay. EBRPD spans across 125,000 acres in 73 regional parks, including over 1,250 miles of trails that are enjoyed by over 25 million visitors and the community per year. The Park District acquires, manages, and preserves natural and cultural resources for everyone to enjoy now and forever to experience nature nearby.
Our Mission
EBRPD preserves a rich heritage of natural and cultural resources and provides open space, parks, trails, safe and healthful recreation and environmental education. An environmental ethic guides the District in all of its activities.
Our Values
The Park District is currently recruiting for an Information Services Support Technician located at the Park District’s Administrative Office, 2950 Peralta Oaks Ct., Oakland. The hiring pools established from this recruitment will be used to fill the current vacancies and additional vacancies that may occur during the one-year life of the hiring pools.
What You’ll Be Doing
Under general supervision provides a variety of computer, peripheral, and user support in a networked environment; analyzes and troubleshoots problems related to personal computers and computer networks; and performs related duties as assigned.
Ideal Candidate
Education: A Bachelor’s degree from an accredited college or university with major course work in computer science or a related field,
AND
Experience: Three (3) years of experience in technical support of desktop hardware and software. Experience in a networked environment is desirable.
AND
License or Certificate: Possession of a valid Class C California Driver’s License a condition of initial and continued employment in this classification.
Substitution(s): Completion of a major certification program such as Microsoft Certified Desktop Support Technician (MCDST) or a related certification training program may substitute a bachelor's degree. A Master's degree from an accredited college or university with major course work in a related field may be substituted for one (1) year of the required experience.
Additional Information
Conditions Of Employment
AFSCME: East Bay Regional Parks Employees, Local 2428, American Federation of State, County & Municipal Employees (AFSCME), AFL-CIO, represents this classification. Wages, hours, and other terms of conditions of employment are covered in a Memorandum of Understanding (MOU) between the Park District and Local 2428. The probationary period for this classification is nine (9) months.
Application materials for these positions consist of two (2) required parts:
Notification: All applicants will be notified of the status of their application via email, generally within two to three weeks after the closing date. You may also sign into your GovernmentJobs.com account to view your current application status and notifications.
Selection Process: The application materials for all applicants meeting the minimum qualifications will be reviewed by a screening panel to select the best qualified for testing or oral examination/interview. The District reserves the right to set up a written test, performance test, and/or other assessment procedures before or after the interview process. Possession of minimum qualifications does not guarantee an interview or invitation to test. Pursuant to the Federal Immigration and Reform Act of 1986, all applicants who are hired will be required to provide proof of identity and appropriate work authorization documents prior to commencement of employment.
Special Testing Arrangements: If you require special arrangements due to a verified disability or medical condition, please contact the Human Resources Department at (510) 544-2154 at least five business days before the test.
Tentative Date Of Onsite Interviews
Initial MQs screening: Early April
Supplemental Question Review: Early April
Oral Interviews: Late April/Early May
Selection Interviews: Late May
Equal Opportunity Employer
The East Bay Regional Park District is an Equal Opportunity Employer that values and respects a diverse workforce and community. It is committed to promoting an equitable and inclusive workspace that is welcoming to all. Applicants from all backgrounds and life experiences are encouraged to apply. All qualified applicants will receive consideration for employment.
For information regarding the District's applicable benefits package, please visit http://www.ebparks.org/about/jobs/resources/default.htm.
For temporary and/or on-call assignments, there are no benefits offered.
01
The purpose of the supplemental questionnaire is to allow you to elaborate your experience. Therefore, please answer the supplemental question(s) thoroughly and accurately. "See Resume," as a response will not be considered sufficient information. Applicants are responsible for clearly, completely, and accurately identifying their qualifications. The supplemental questions may determine your eligibility to continue to the next step. Please indicate whether you have read and understood the statement above concerning submission of supplemental responses.
Please select the highest level of education you have completed.
Indicate your field of study. List the degree field (e.g. Computer Science). If you do not have academic degree, state "no degree". If you indicated you completed a major certification program, indicate the name of the certification.
04
Please Indicate the number of years of professional experience you have in desktop/laptop configuration and support.
Please Indicate the number of years of professional experience you have in application support. (Microsoft Office, Adobe, and related software)
Please Indicate the number of years of professional experience you have in basic telephone systems support. (Configure and deploying telephones)
Please indicate the number of years of professional experience you have in basic networking support. (Troubleshooting computer connectivity issues, both wired and wireless)
How many years of relevant experience do you have? Please describe the particular skills, certifications, experience or training which you believe BEST qualifies you for this position.
09
Briefly describe your knowledge and experience in supporting computer operating systems, hardware, software, phone systems, networks, and audio/visual support. Your response should include specific examples that demonstrate the depth and breadth of your experience. (Maximum 2 paragraphs)
10
Describe in quantifiable terms a process that you upgraded in order improve customer satisfaction. (Maximum 2 paragraphs)
About Us
The East Bay Regional Park District (EBRPD) is a full-service governmental agency stewarding a metropolitan system of public open space parklands and trails in Alameda and Contra Costa counties east of the San Francisco Bay. EBRPD spans across 125,000 acres in 73 regional parks, including over 1,250 miles of trails that are enjoyed by over 25 million visitors and the community per year. The Park District acquires, manages, and preserves natural and cultural resources for everyone to enjoy now and forever to experience nature nearby.
Our Mission
EBRPD preserves a rich heritage of natural and cultural resources and provides open space, parks, trails, safe and healthful recreation and environmental education. An environmental ethic guides the District in all of its activities.
Our Values
- Respect: We honor the land we steward, each other, and the park visitors we serve.
- Resilience: We creatively adapt to change. We address challenges with empathy, perspective, and determination.
- Relationships: Our greatest strength lies in the trust, accountability, and teamwork we cultivate with our colleagues, partners, and the public we serve.
- Responsiveness: We communicate openly, honestly, and reliably.
- Transparency: We hold the public's trust through meaningful stakeholder engagement and access to timely and reliable information on decisions and performance.
- Working with a purpose for a better world today and for future generations through the preservation of open space, public access to the outdoors, and a commitment to the conservation of the natural world found east of the San Francisco Bay across 33 cities in Alameda and Contra Costa counties.
- A community of colleagues who are passionate about public service and the East Bay Regional Park District, the communities it serves, and its mission.
- Excellent benefits: Medical, Dental, Vision, Flexible Spending, and pension benefits through California Public Employees Retirement System (CalPERS). Click here for details regarding additional benefits.
- Tuition reimbursement and professional development.
- Free on-site parking.
- Free parking permit for EBRPD parks (for up to 2 privately owned vehicles)
- Employee discounts for certain EBRPD park amenities (reservations, daily fishing permit, public boat launch).
The Park District is currently recruiting for an Information Services Support Technician located at the Park District’s Administrative Office, 2950 Peralta Oaks Ct., Oakland. The hiring pools established from this recruitment will be used to fill the current vacancies and additional vacancies that may occur during the one-year life of the hiring pools.
What You’ll Be Doing
Under general supervision provides a variety of computer, peripheral, and user support in a networked environment; analyzes and troubleshoots problems related to personal computers and computer networks; and performs related duties as assigned.
Ideal Candidate
- Has a results-oriented mindset and passion for customer service.
- Is self-driven to learn new things and solve problems.
- Enjoys helping team build collective knowledge to better perform tasks.
- Has excellent communication skills with both internal and external stakeholders.
- Is detail-oriented, well-organized, and has the ability to multi-task in a fast-paced environment.
- Keeps abreast of industry trends and technologies, including audio-visual systems
- Installs, configures, maintains and troubleshoots computer hardware and software;
- Installs and configures printers, scanners and other peripherals;
- Maintains a support response system with a high degree of focus on customer service;
- Responds to user’s computer related problems and develops solutions in a timely and helpful manner;
- Diagnoses hardware and software problems and implements corrective action;
- Ensures information services policies and procedures are adhered to;
- Performs network administration duties;
- Performs support of third-party software applications;
- Performs system administration duties including account creation, troubleshooting, file management, passwords, and email;
- Provides product consultation and advice to other Park District staff;
- Assists with technical and administrative projects related to the Park District’s IT program;
- Assists in the implementation of new or revised computer systems;
- Researches applications and hardware, and recommends software and equipment needs for end users;
- Orders and picks up parts and supplies, maintains computer (hardware and software) inventories and replacement schedules;
- Serves as backup for creating active directory accounts;
- Performs related duties as assigned.
Education: A Bachelor’s degree from an accredited college or university with major course work in computer science or a related field,
AND
Experience: Three (3) years of experience in technical support of desktop hardware and software. Experience in a networked environment is desirable.
AND
License or Certificate: Possession of a valid Class C California Driver’s License a condition of initial and continued employment in this classification.
Substitution(s): Completion of a major certification program such as Microsoft Certified Desktop Support Technician (MCDST) or a related certification training program may substitute a bachelor's degree. A Master's degree from an accredited college or university with major course work in a related field may be substituted for one (1) year of the required experience.
Additional Information
Conditions Of Employment
- Possession of a valid Class C California Driver's License is a condition of initial and continued employment.
- The selected candidate must pass the Park District's Level 2 background check, which consists of Department of Justice (DOJ) fingerprinting, FBI fingerprinting, professional references, and education verification. Pursuant to the Federal Immigration and Reform Act of 1986, all hired applicants will be required to provide proof of identity and appropriate work authorization documents prior to commencement of employment.
- This position may be required to respond and assist in the event of a major system outage as needed and may be required to work unusual hours.
AFSCME: East Bay Regional Parks Employees, Local 2428, American Federation of State, County & Municipal Employees (AFSCME), AFL-CIO, represents this classification. Wages, hours, and other terms of conditions of employment are covered in a Memorandum of Understanding (MOU) between the Park District and Local 2428. The probationary period for this classification is nine (9) months.
Application materials for these positions consist of two (2) required parts:
- A current East Bay Regional Park District application submitted online, and
- Completed supplemental questions
Notification: All applicants will be notified of the status of their application via email, generally within two to three weeks after the closing date. You may also sign into your GovernmentJobs.com account to view your current application status and notifications.
Selection Process: The application materials for all applicants meeting the minimum qualifications will be reviewed by a screening panel to select the best qualified for testing or oral examination/interview. The District reserves the right to set up a written test, performance test, and/or other assessment procedures before or after the interview process. Possession of minimum qualifications does not guarantee an interview or invitation to test. Pursuant to the Federal Immigration and Reform Act of 1986, all applicants who are hired will be required to provide proof of identity and appropriate work authorization documents prior to commencement of employment.
Special Testing Arrangements: If you require special arrangements due to a verified disability or medical condition, please contact the Human Resources Department at (510) 544-2154 at least five business days before the test.
Tentative Date Of Onsite Interviews
Initial MQs screening: Early April
Supplemental Question Review: Early April
Oral Interviews: Late April/Early May
Selection Interviews: Late May
Equal Opportunity Employer
The East Bay Regional Park District is an Equal Opportunity Employer that values and respects a diverse workforce and community. It is committed to promoting an equitable and inclusive workspace that is welcoming to all. Applicants from all backgrounds and life experiences are encouraged to apply. All qualified applicants will receive consideration for employment.
For information regarding the District's applicable benefits package, please visit http://www.ebparks.org/about/jobs/resources/default.htm.
For temporary and/or on-call assignments, there are no benefits offered.
01
The purpose of the supplemental questionnaire is to allow you to elaborate your experience. Therefore, please answer the supplemental question(s) thoroughly and accurately. "See Resume," as a response will not be considered sufficient information. Applicants are responsible for clearly, completely, and accurately identifying their qualifications. The supplemental questions may determine your eligibility to continue to the next step. Please indicate whether you have read and understood the statement above concerning submission of supplemental responses.
- I have read the statement above and understand that providing insufficient information can affect my ability to continue to next steps in the recruitment.
Please select the highest level of education you have completed.
- I do not have a High School diploma or equivalent
- High School diploma or equivalent
- Some college
- Associate's degree
- Completion of a major certification program
- Bachelor's degree
- Master's degree or higher
Indicate your field of study. List the degree field (e.g. Computer Science). If you do not have academic degree, state "no degree". If you indicated you completed a major certification program, indicate the name of the certification.
04
Please Indicate the number of years of professional experience you have in desktop/laptop configuration and support.
- None, but willing to learn
- Under 3 years
- 3 to 5 years
- 5 years
Please Indicate the number of years of professional experience you have in application support. (Microsoft Office, Adobe, and related software)
- None, but willing to learn
- Under 3 years
- 3 to 5 years
- 5 years
Please Indicate the number of years of professional experience you have in basic telephone systems support. (Configure and deploying telephones)
- None, but wiling to learn
- Under 3 years
- 3-5 years
- 5 years
Please indicate the number of years of professional experience you have in basic networking support. (Troubleshooting computer connectivity issues, both wired and wireless)
- None, but willing to learn
- Under 3 years
- 3-5 years
- 5 years
How many years of relevant experience do you have? Please describe the particular skills, certifications, experience or training which you believe BEST qualifies you for this position.
09
Briefly describe your knowledge and experience in supporting computer operating systems, hardware, software, phone systems, networks, and audio/visual support. Your response should include specific examples that demonstrate the depth and breadth of your experience. (Maximum 2 paragraphs)
10
Describe in quantifiable terms a process that you upgraded in order improve customer satisfaction. (Maximum 2 paragraphs)
- Required Question
