Information Services Systems Manager

ABOUT US:

The East Bay Regional Park District (EBRPD) is a full-service governmental agency stewarding a metropolitan system of public open space parklands and trails in Alameda and Contra Costa counties east of the San Francisco Bay. EBRPD spans across 125,000 acres in 73 regional parks, including over 1,250 miles of trails that are enjoyed by over 25 million visitors and the community per year. The Park District acquires, manages, and preserves natural and cultural resources for everyone to enjoy now and forever to experience nature nearby.

OUR MISSION:

EBRPD preserves a rich heritage of natural and cultural resources and provides open space, parks, trails, safe and healthful recreation and environmental education. An environmental ethic guides the District in all of its activities. 

OUR VALUES:

• Resilience – We creatively adapt to change. We address challenges with empathy, perspective, and determination.
• Relationships – Our greatest strength lies in the trust, accountability, and teamwork we cultivate with our colleagues, partners, and the public we serve.
• Responsiveness – We communicate openly, honestly, and reliably.
• Transparency – We hold the public's trust through meaningful stakeholder engagement and access to timely and reliable information on decisions and performance.

WHY WORK FOR EBRPD?

• A community of colleagues who are passionate about public service and the East Bay Regional Park District, the communities it serves, and its mission.
• Excellent benefits: Medical, Dental, Vision, Flexible Spending, and pension benefits through California Public Employees Retirement System (CalPERS). Click here for details regarding additional benefits. 
• Tuition reimbursement and professional development. • Free on-site parking.
• Free parking permit for EBRPD parks (for up to 2 privately owned vehicles) • Employee discounts for certain EBRPD park amenities (reservations, daily fishing permit, public boat launch).

THE OPPORTUNITY: 

The Park District is currently recruiting for an experienced Systems Manager. This position is located at the Park District’s Administrative Office, 2950 Peralta Oaks Ct., Oakland. The hiring pools established from this recruitment will be used to fill the current vacancy and additional vacancies that may occur during the one-year life of the hiring pools.

WHAT YOU’LL BE DOING: 

Reporting directly to the Chief Information Officer, this advanced journey level, single position classification serves as a member of the Park District’s management team, with responsibility for managing and developing staff, providing expert advice, consultation and recommendations related to the development and implementation of the goals, objectives, and priorities of the Park District’s information systems, and for assisting with the overall management and implementation of the Park District’s information and telecommunication systems and network infrastructure. This classification is distinguished from the higher-level classification of Chief Information Officer in that the latter has overall responsibility for directing and administering the activities of the Information Services Department and determining the information services needs and strategy for the Park District. It is further distinguished from the lower-level class of Systems Administrator in that the latter is primarily responsible for the ongoing maintenance of the Park District’s systems and infrastructure whereas the former is responsible for managing subordinate staff, complex projects, and leading the implementation and integration of those systems and infrastructure.

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Analyzes, designs, develops and implements Park District enterprise systems and infrastructure
• Manages special projects related to the design and growth of the Park District’s technology and telecommunications infrastructure
• Oversees project management on a variety of network and systems projects
• Develops contracts, timelines, deliverables, publications, and/or policies
• Establishes and maintains security access standards in conjunction with user committees and Criminal Justice Information Services (CJIS) mandates
• Develops procedures to maintain security and protect systems
• Supervises, and evaluates, assigned staff consisting of professional, technical, support staff, and/or consultants/contractors
• Assists with the evaluation of, and recommends, new hardware and software for the Park District; responds to instances of system outages
• Performs troubleshooting and diagnostic services to determine the cause of hardware and software problems and provide timely resolution
• Manages communications access from physical layer to the application layer Districtwide
• Conducts analysis and research
• Serves as a technical resource to Park District Departments/Divisions
• Ensures compliance with established laws, regulations, policies and procedures
• Prepares and reviews a variety of written reports and correspondence
• Develops procedures and documentation for data backups, restores, and disaster recovery
• Ensures compliance with Park District policies and procedures
• Serves as a Park District representative to outside agencies, organizations, contractors and the public
• Serves as a subject matter expert on a variety of internal committees, work groups, and task forces; and may present to, or prepare material for, the General Manager and/or Board of Directors.

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education: Possession of a bachelor’s degree from an accredited college or university in computer science, information technology, or a closely related field; 

AND

Experience: Five (5) years full-time increasingly responsible experience developing, analyzing, supporting and implementing complex hardware/software systems and networks, of which one year must have been in a lead or supervisory capacity. 

OR

Substitution: Seven (7) years full-time increasingly responsible experience developing, analyzing, supporting and implementing complex hardware/software systems and networks, of which one year must have been in a lead or supervisory capacity. 

License or Certificate: Possession of a valid Class C California Driver’s License is a condition of initial and continued employment in this classification. 

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of: 

• Principles and methods of network and systems analysis
• Park District standard server, network and communications hardware, software and operating systems
• Networking from the physical infrastructure to the application layer
• Methods for administering, deploying, maintaining, configuring, and troubleshooting a variety of enterprise computers, servers and peripherals; and principles of effective supervision
• District's Equal Employment Opportunity Policy objectives
• A supervisor's role in the Equal Employment Opportunity Policy objectives and the processes available to meet objectives.
  

Ability to: 

• Manage projects
• Prepare, maintain and manage project plans and documentation
• Develop reasonable cost and time estimates
• Plan, organize, assign and review the work of subordinates
• Train, guide and evaluate the development of subordinates
• Manage network firewalls
• Provide technical consulting related to systems/network
• Understand emerging technology and make recommendations for improved service and efficiencies
• Document installations, problem resolution, procedures and processes
• Translate user needs into system solutions
• Create, analyze, and validate detailed functional specifications
• Interpret and apply policies and procedures
• Prepare detailed reports and correspondence
• Demonstrate interpersonal sensitivity
• Effectively contribute to the District's Equal Employment Policy objectives
• Exercise sound judgement, initiative and tact
• Analyze and problem solve
• Communicate clearly and effectively both orally and in writing
• Manage multiple competing priorities; and establish and maintain effective working relationships with those contacted in the course of work at all levels, including a culturally diverse general public, with a focus on quality service to internal staff and external customers.

MANAGEMENT DESIGNATION: 

This position is not affiliated with a union and is considered part of the Management group and is exempt from the provisions of the Fair Labor Standards Act (i.e. is not eligible for overtime); in addition to the regular work schedule, this position may require availability to work evenings and/or weekends. The probationary period for this position is one year. This position is designated as “at-will” and serves at the pleasure of the General Manager. 

Application materials for these positions consist of two (2) required parts:

1. A current East Bay Regional Park District application submitted online, and

2. Completed supplemental questions

Apply prior to the closing time of the job announcement and allow at least one (1) hour to submit your application if you are a new user to the system. If you have previously applied to a position on GovernmentJobs.com, please allow time to update your existing profile. Applications are accepted online only. Our online application system is provided by NeoGov. If you encounter problems while applying online, please contact NeoGov Help Desk toll-free at (855) 524-5627. 

Notification: All applicants will be notified of the status of their application via email, generally within two to three weeks after the closing date. You may also sign into your GovernmentJobs.com account to view your current application status and notifications.

Selection Process: The application materials for all applicants meeting the minimum qualifications will be reviewed by a screening panel to select the best qualified for testing or oral examination/interview. The District reserves the right to set up a written test, performance test, and/or other assessment procedures before or after the interview process. Possession of minimum qualifications does not guarantee an interview or invitation to test. Pursuant to the Federal Immigration and Reform Act of 1986, all applicants who are hired will be required to provide proof of identity and appropriate work authorization documents prior to commencement of employment. 

Special Testing Arrangements: If you require special arrangements due to a verified disability or medical condition, please contact the Human Resources Department at (510) 544-2154 at least five business days before the test.

Tentative Date of Onsite Examination: 

Week April 14, 2025

Equal Opportunity Employer:

The East Bay Regional Park District is an Equal Opportunity Employer that values and respects a diverse workforce and community. It is committed to promoting an equitable and inclusive workspace that is welcoming to all. Applicants from all backgrounds and life experiences are encouraged to apply. All qualified applicants will receive consideration for employment.

Salary : $128,606 - $172,349