What are the responsibilities and job description for the Front Desk Coordinator position at East Carolina Anesthesia Associates?
Description
Job title : Front Desk Receptionist
Location : ECPC Roanoke Rapids, 257 NC-125, Roanoke Rapids, NC 27870
Status : Full-Time, Non-Exempt
Department : ECPC Pain Clinics - Administrative
Reports to : Practice Manager, ECPC Pain Clinic
Job Supervisory Responsibilities : None
Schedule : Monday - Thursday 7 : 30am - 5pm
Overview :
Our beautiful pain clinic in Roanoke Rapids is currently seeking a full-time front desk coordinator to assist with patients and administrative procedures. This is a dream position! The schedule is Monday through Thursday - every day is a three-day weekend! Here at ECPC, we value our patients and want to get to the root cause of pain. We use a multi-modal approach to pain management which allows us to treat pain at the source. Long gone are the days of sending patients on their way with medication. We are dedicated to helping patients build a better quality of life through innovative and state-of-the-art techniques and procedures. Our front desk coordinators help us fulfill our mission, vision, and values, by being that very first friendly face our patients see when they come into our pain clinic. Whether it's assisting patients during their check-in, check-out process, or verifying insurance information, our front desk coordinators ensure that our patients arrive and leave with the correct information they need and with friendly service.
Job Summary :
The Front Desk Receptionist is the first person to acknowledge and greet the patient upon their entrance to the clinic. The Receptionist carries a professional and friendly attitude and ensures that the clinic receives the necessary information needed to see the patient and bill insurance accordingly. The receptionist will complete various duties throughout the front desk area that includes but is not limited to answering phone calls, checking in patients, verifying insurance, and processing payments. The Front Desk Receptionist will :
Duties / Responsibilities :
Check patients in and out.
Answer all incoming calls professionally and with a courteous and friendly attitude; assesses callers needs and directs to appropriate personnel.
Pages clinic personnel as appropriate, and obtains and communicates messages in an accurate and timely manner.
Verify insurance and patient financial responsibility.
Obtain authorizations for procedures as needed.
Schedule new patients and return appointments in the computer system in accordance with physician and / or office guidelines. Cancels / reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
Utilize eClinicalWorks Electronic Medical Record (EMR) system to obtain or document patient information.
Obtain and enter all authorization and correspondence relating to referrals in patients charts and computers.
Schedule outpatient appointments / testing and hospital admissions upon request.
Collect co-pays or other payments at time of visit.
Provide patients with accurate and legible appointment cards. Document no shows in patient's chart for missed visits.
Reschedule any missed appointments and conducts follow-up with patients who may have missed their appointment.
Abide by patient confidentiality regulations to protect the patient and clinic / practice and adheres to HIPAA regulations.
Prepare correspondence, memos, forms, and other typing as requested by the supervisor.
Maintain composure when dealing with difficult situations.
Perform other duties as assigned.
Education and Experience :
High school diploma.
Two years’ medical front desk receptionist experience preferred but not required.
Knowledge of medical terminology and insurance verification.
Knowledge of prior authorizations and referral management is preferred.
Proficient with EMR.
Required Skills / Abilities :
Ability to communicate and collaborate effectively with staff, physicians, and external customers.
Strong ability to multi-task and move from one project to another.
Works to resolve problems or determines an appropriate course of action in a timely manner.
Strong time management, follow-through, and organizational skills.
Work Environment / Physical Requirements :
Work performed in an office environment.
Involves frequent contact with patients, physicians, and medical office staff.
Work may be stressful at times.
Interaction with others is frequent and often disruptive.
Requires long periods of standing and walking.
Physical activity can be irregular and fast-paced regularly.
Must possess sufficient eye-hand coordination / manual dexterity to operate medical and office equipment.
Required normal range of hearing and eyesight to record, prepare, and communicate appropriate reports and evaluations.
Must be able to lift 50 pounds with no assistance.
ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status. This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.
