NSO Manager

The Division of Student Affairs comprises over 30 departments, each responsible for providing various student support, services, and educational programs accessible to the university community. With over 300 full-time employees and over 1200 student workers, the Division supports Pirate success through environments that enhance student development, engagement, belonging, well-being, and career readiness. The Division strives to be a national leader in developing student experiences that positively transform lives and communities through work that makes students the focal point of our services, policies, and programming; creates a community where all feel safe, included, and welcomed; treats each other with dignity and civility, and recognizes every individual has rights, ideas, and beliefs; maintains open and honest interactions, and delivers high-quality programming, services, and resources through continuous reflection and improvement.

Manage Mail Services: The Neighborhood Service Manager assists with the receipt, management, and return of mail for students within their area, including packages from USPS, Amazon, FedEx, and others.

Manage the Facilities Program: The Manager supervises the safety inspections process. This involves creating training manuals, training staff on the inspection process scheduling and implementation of the process and follow-up on the removal of all violations. The Manager will ensure that the process is followed so that a safe residence hall environment is provided. The Manager will respond to situations when on call and during office hours. The Manager will differentiate between routine and emergency maintenance problems and take appropriate action such as dispatching locksmiths, housekeepers and various facilities personnel. The Manager will recommend standards for quality and quantity of custodial work to the Housekeeping Supervisor. The Manager will respond to the resident's complaint and conduct follow-up with Housekeeping and Facilities supervisors to ensure corrective action has been taken. The Manager will ensure room keys, building door keys, master keys, and vendor keys are issued and returned; locks changes; and keys replaced. The Manager assures accurate record keeping for those tasks and initiates billing accordingly.

Supervision: The Manager hires, trains, schedules and evaluates a student staff of 22-25 student employees, and one student manager. The Neighborhood Service Manager acts as a trainer to the service office staff developing and interpreting policy and procedure as well as creating training manuals and training sessions for student on issues related to summer school and orientation. The Manager serves as a resource for students and parents, Residence Hall Coordinators and Resident Advisors and responds to complaints and suggestions regarding the general operation of the faculties and is a knowledgeable consultant concerning university supported services and programs such as help-desks, computer labs, registration sites, 1 Card operations, dining, parking, vending, laundry services, Housing and Student Life programming, etc.

Manage an Area Housing Office: The Housing Services Manager serves as the supervisor to the neighborhood services staff, who are responsible for check-ins, room changes, withdrawals, safety inspections, neighborhood no-show reports, checkouts, room condition reports and assisting with summer school and orientation operations. The manager is knowledgeable of university main frame in order to interpret queries and reports. This is a highly visible position, which involves a great deal of public contact, both with other agencies inside the university and with students and their parents. The Neighborhood Service Manager is considered an essential team member for issues related to housing assignments, and administrative actions including removal and re-assignments of residents. The Manager assures that all records necessary for operating the residence halls are accurate and protected including administrative, safety inspection reports, rosters, key codes, room condition reports, key registration cards, phone numbers, etc.

Other Duties:The Manager may serve on various Housing and Student Affairs committees and assists with special Campus Living projects and activities as requested.

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

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If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

East Carolina University is an equal opportunity and affirmative action employer who is committed to workforce success and cultivating a culture of care, belonging and opportunity for our faculty, staff and learners and all stakeholders. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.