What are the responsibilities and job description for the Technology Support Specialist - Journey - Wanchese position at East Carolina University?
Technology Support Specialist - Journey - Wanchese
Position Number: 001730
Full Time or Part Time: Full Time
Anticipated Recruitment Range:
Position Type:
Job Category: Staff - Information Technology
Organizational Unit Overview:
Information Technology and Computing Services (ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, provides opportunities for the ECU community to excel in teaching, research, and service using state-of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology throughout the university.
The ITCS Team member at Coastal Studies Institute (CSI) is responsible for providing a broad range of IT skills related to computer hardware and software support for both Windows and Mac, Audio Visual classroom support, network support, server management, web support, and CSI research projects. This position will be located at the CSI in Wanchese, North Carolina.
Job Duties:
The individual in this position will work supporting the Coastal Studies Institute (CSI) where they will:
1. Provides audio visual, desktop and network support for the staff and faculty at the Coastal Studies Institute (CSI) and the position will be located at the CSI in Wanchese, NC.
2. Serves as liaison to the Coastal Studies Institute and ECU IT resources.
3. Consult with clients and evaluate hardware, software, and network connectivity needs and problems. They will resolve or refer to the appropriate agency hardware, software, and network connectivity issues for desktop and notebook PC systems, servers, video conferencing, lecture capture, and audio-visual technology, printers, peripherals and mobile devices.
4. Maintain hardware certification with major approved vendors as required to support client systems and will be authorized to order and replace warranty and customer replaceable parts.
5. Utilize new ITCS approved technologies and when appropriate coordinate with ITCS teams and clients to implement them effectively.
6. Research, develop, and implement solutions enabling centralized management of client computing systems utilizing current and emerging technologies in software patch management, software deployment, anti-virus protection, computer policy administration, desktop remote control, and scripting.
7. They will provide audio visual support to classroom, video conferencing, lecture capture, and audio-visual technology. This includes trouble shooting problems and resolving issues for AV and video conferencing systems. Repairing defective systems when possible, processing RMAs and maintaining supplies to manage minimum downtime.
8. Provide administrative support for campus physical and virtual servers. This support will be first line support and will act as liaison to ECU ITCS systems teams and contract server support vendor.
9. Develop productive relationships with clients to understand and anticipate their business needs. By developing productive relationships with clients and understanding and anticipating their business needs, the employee will assist clients in effectively utilizing technology.
10. Provide consulting support to faculty on enterprise technology needs, coach and train clients and provide learning materials including web pages.
11. Manage CSI campus projects.
The standard work schedule for this position will need to be adjusted to meet the position requirements, which include and are not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations.
This position requires the employee to reside within a reasonable commutable distance of the ECU main campus. "Reasonable commuting distance" is defined as a location that does not exceed a distance that can be safely traveled in two hours by automobile under average conditions of traffic, weather, and roads to employee's assigned duty station in Greenville, NC.
Minimum Education/Experience:
Associate degree in Computer Information Technology, Computer Technology Integration; Networking Technology, or related areas and two years of experience in the Information Technology field related to the position's role; or a Bachelor's degree from an appropriately accredited institution and three years of experience in the Information Technology Field related to the position's role, or a Bachelor's degree in Computer Science, Computer Engineering, Math or Engineering from an appropriately accredited institution and one year of experience in the Information Technology Field related to the position's role; or an equivalent combination of education and experience. Journey level requires an additional one year of experience.
License or Certification Required by Statute or Regulation:
None
Preferred Experience, Skills, Training/Education:
Considerable knowledge of business-class personal computer (PC) systems in addition to networking and connectivity applications interconnecting campus client server systems
Broadly familiar with various software applications (Office Productivity, Web Browsers, Email clients) with high-level skills involving microcomputer operating systems (Windows 7, Windows 10, Mac OSX) and server-based operating systems (Windows Server 2008/2012/2016, Linux)
Experience with scripting languages such as Visual Basic and Windows PowerShell
Highly skilled in the following areas: problem solving, task prioritization, active listening, and verbal and written communications
Demonstrable experience in project management, software deployment, and software patch management
Demonstrated PC experience with a strong emphasis on workstation installation and configuration and server administration
Work experience to include network communication configuration (TCP/IP), network troubleshooting from the PC to the network wall jack, workstation and server hardware/software troubleshooting, including OS and general application support
Extensive experience with Microsoft applications/operating systems and Microsoft Active Directory Group Policy implementation. Microsoft Certified Professional credentials are a plus.
Special Instructions to Applicant:
Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write "see resume" on your application when completing the job duties section.
If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
Applicants must be currently authorized to work in the United States on a full-time basis.
Additional Instructions to Applicant:
Job Close Date: 3/27/2025
Open Until Filled: No
Initial Screening Begins:
To apply, visit https://ecu.peopleadmin.com/postings/85120
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