Technology Support Specialist

Posting Information

Posting Information

Department

SCE - IT-215300

Career Area

Information Technology

Is this an internal only recruitment?

Posting Open Date

01 / 15 / 2025

Application Deadline

01 / 29 / 2025

Position Type

Permanent Staff (SHRA)

Position Title

Technology Support Specialist - Journey

Salary Grade Equivalent

IT05

Working Title

Technology Support Specialist

Position Number

00051384

Vacancy ID

P020029

Full-time / Part-time Permanent / Time-Limited

Full-Time Permanent

If time-limited, estimated duration of appointment

Hours per week

Work Schedule

Monday - Friday, 8 : 00am - 5 : 00pm

Work Location

Chapel Hill, NC

Position Location

North Carolina, US

Hiring Range

79,340 - $102,714

Pay Band Information

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .

Position Summary Information

Be a Tar Heel!

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work / life balance.

Primary Purpose of Organizational Unit

The Finance and Operations Information Technology Department provides innovative, and responsive technology services to the University's business units in support of the University's mission of teaching, research, and public service. The department strives to provide technology to improve business processes and communication, reduce costs, and increase customer satisfaction.

Position Summary

Hybrid : This position may be eligible for a hybrid work arrangement that may include partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

The Technology Support Specialist provides routine and non-routine technical support to end users and business units of the Division of Finance and Operations including support of hardware, networking, and a wide range of technology applications. Responsibilities include evaluating and implementing tools, services, and processes that improve Finance and Operations (F&O) support of IT Systems. This position also works with campus groups to coordinate efforts, leverage collaboration, and provide new solutions while improving the management of existing systems. This role requires ongoing education and training on new systems along with testing, evaluating, and demonstrating to management whether the specific new technology will provide improvement.

Minimum Education and Experience Requirements

• Associate's degree in Computer Information Technology, Computer Technology Integration; Networking Technology, or related areas and two years of experience in the Information Technology field related to the position's role; or a
• Bachelor's degree from an appropriately accredited institution and three years of experience in the Information Technology Field related to the position's role, or a
• Bachelor's degree in Computer Science, Computer Engineering, Math or Engineering from an appropriately accredited institution and one year of experience in the Information Technology Field related to the position's role; or an equivalent combination of education and experience.
• Journey level requires an additional one year of experience.
• Advanced level requires an additional two years of experience.

Required Qualifications, Competencies, and Experience

Ability to communicate clearly and professionally with vendors and campus personnel regarding equipment installations and troubleshooting. Ability to integrate the use of principles, theories and practices to develop and communicate technical resource solutions for other technicians.

Strong troubleshooting, consulting, and project management skills in support of F&O, Police, Transportation & Parking and other business units from conception through implementation. Ability to analyze and assess customer needs to develop solutions.

Ability to identify trends and make suggestions for technical modifications to solve existing and future problems.

A valid NC Driver's License or ability to obtain prior to start date.

Preferred Qualifications, Competencies, and Experience

Familiarity with parking management related hardware and software at a university level such as T2 Systems, Geographic Information System (GIS), License Plate Recognition (LPR), the SKIDATA Parking Access Revenue Control System (PARCS), iOS / Android mobile devices or similar systems, and have experience supporting an enterprise application with users across multiple organizations.

Advanced experience planning, coordinating, and leading projects with varying complexities involving a diverse customer base.

Intermediate to advanced experience configuring and supporting specialized business or mobile devices, and network-connected devices.

Intermediate to advanced experience implementing processes on the network and workstations to protect sensitive data and ensure compliance with information security policies.

Required Licenses / Certifications

Special Physical / Mental Requirements

Ability to frequently travel to the UNC-Chapel Hill campus and the Town of Chapel Hill, including frequent pedestrian travel and / or transport of equipment which requires a valid North Carolina Driver's License. Ability to move equipment weighing up to 50 pounds, manipulating hand tools such as screw drivers, power drills and cutting equipment, and performing tasks on ladders or enclosed spaces, with or without a reasonable accommodation. Maintenance of equipment requires strong motor skills

and physical mobility.

Ability to adhere to safety requirements by wearing appropriate personal protective equipment such as safety glasses, hard hats, full-length pants, and closed-toe shoes. Ability to recognize colors and shapes.

Ability to perform work duties within various service call locations including but not limited to construction or renovation zones, hospital premises, chemical and radiation storage facilities, warehouse storage zones, and high-traffic parking areas. As adesignated mandatory (emergency) employee, the employee is subject to significant physical effort, depending upon the emergency's nature. Occasional outdoor work or travel in adverse weather conditions may be necessary due to the location andcriticality of certain equipment.

Demonstrated ability to identify and avoid hazards that may lead to injury, whether physical, electrical, chemical, biological, or otherwise.

Campus Security Authority Responsibilities

Not Applicable.

Position / Schedule Requirements

Evening work occasionally, Night work occasionally, On-call, Valid NC Driver's License, Weekend work occasionally

Special Instructions

Quick Link

Contact Information

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note : The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University of North Carolina at Chapel Hill is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.

Salary : $79,340 - $102,714