What are the responsibilities and job description for the Customer Service Representative position at East Coast Warehouse & Distribution?
Job Summary:
Safeway Trucking is seeking a dedicated Customer Service Representative to join our team in Elizabeth, NJ. The role requires excellent communication skills, the ability to thrive in a fast-paced environment, and a commitment to delivering exceptional service to our customers. You will serve as the main point of contact for clients, ensuring their freight and logistics needs are handled efficiently and professionally.
Key Responsibilities:
- Customer Support: Act as the primary contact for customers, handling inquiries, resolving issues, and providing updates on freight shipments.
- Order Management: Process and track shipments, manage order documentation, and ensure timely delivery.
- Problem Solving: Address and resolve customer complaints, delays, and other issues with professionalism and efficiency.
- Communication: Liaise with drivers, dispatchers, and other departments to ensure smooth operations and provide real-time updates to customers.
- Data Entry: Accurately input and maintain records of customer interactions, shipments, and resolutions in the company’s systems.
- Policy Adherence: Stay up-to-date with company policies, safety standards, and industry regulations to provide accurate information to customers.
- Relationship Building: Develop and maintain strong relationships with customers to promote long-term business partnerships.
Qualifications:
- Experience: Prior experience in customer service, logistics, or transportation is highly preferred.
Skills:
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite and transportation management software.
- Problem-solving skills with a customer-focused attitude.
Education: High school diploma or equivalent (college degree in Business, Logistics, or related field is a plus).
Other Requirements:
- Ability to work flexible hours, including weekends or evenings if required.
- Familiarity with the trucking and logistics industry is a bonus.
Salary : $20 - $25
