Regional Manager

Position Overview :

The Residential Property Supervisor / Oversight Manager will report directly to the Director of Property Management and will be responsible for overseeing and managing the on-site staff at residential properties. This role involves supervising field operations, ensuring compliance with relevant government regulations, and optimizing property maintenance and operational efficiency. The supervisor will develop and implement preventive maintenance programs, conduct property inspections, and oversee tenant relations and rent collections. This position ensures a high level of service to residents while maintaining cost-effective measures for property owners.

Key Responsibilities :

• Supervisory
• Provide leadership, supervision and team support for the Property Managers, administrative staff and onsite maintenance. Prepare and deliver annual performance evaluation for direct reports.
• Provide oversight and manage day to day office activities.
• Rent Collections

Ensure the timely and accurate collection of rent and other payments from tenants each month, in line with lease agreements.

Oversee the turnover process for vacant units, ensuring timely completion of repairs, cleaning, and decorating to prepare units for new tenants.

Supervise the management of the property waiting list and ensure adherence to tenant selection policies and eligibility criteria.

Conduct on-site visits to properties at least twice a week to monitor operations and ensure property standards are maintained.

Coordinate necessary property inspections with the maintenance and engineering team. Attend and manage inspections, including but not limited to :

Property inspections (biannual per unit)

Supervise Property Managers and on-site maintenance teams to ensure the building is properly maintained, including both interior and exterior areas.

Oversee minor repairs as outlined in lease agreements and management contracts. Ensure that repairs are completed according to the terms of the agreement and that owner approval is obtained for significant expenses, except in emergency situations.

Review and reconcile accounts receivable on a monthly basis.

Ensure that tenants have a positive living experience by maintaining a clean, safe, and well-maintained property.

Keep supervisors informed of any relevant correspondence and operational updates.

Qualifications and Requirements :

4 to 10 years of relevant experience in property management or a related field, or an equivalent combination of education and experience.

Strong leadership and supervisory skills.

Ability to define problems, collect data, establish facts, and draw valid conclusions. Must be able to interpret technical instructions and handle abstract and concrete variables.

Work Environment :

The work environment is typical of an office or residential property setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.