What are the responsibilities and job description for the Accounts Receivable Clerk position at East Ohio Regional Hospital?
Description
Job Summary:
The Accounts Receivable Clerk is responsible for managing and maintaining accurate records of all financial transactions related to patient billing, insurance claims, and customer payments. This role plays a key part in ensuring the timely collection of outstanding debts, maintaining accurate ledgers, and providing excellent customer service to resolve billing inquiries. The ideal candidate will possess strong attention to detail, organizational skills, and the ability to work independently in a fast-paced environment.
Responsibilities:
- Invoice Management: Generate and process invoices for patients, insurance companies, and other clients in a timely manner.
- Payment Processing: Post all incoming payments to appropriate accounts, including insurance payments, patient payments, and other third-party payments.
- Accounts Reconciliation: Reconcile accounts receivable records with internal and external sources (such as bank statements and insurance reports) to ensure accuracy.
- Collections: Monitor overdue accounts, follow up with clients and insurance companies to resolve payment discrepancies, and facilitate payment arrangements when necessary.
- Customer Service: Address and resolve patient and customer billing inquiries, providing clear and accurate information regarding charges, payments, and account balances.
- Reporting: Assist in the preparation of accounts receivable reports, aging reports, and summaries for the finance team and management.
- Documentation: Maintain proper documentation and records for all financial transactions, ensuring compliance with company policies, industry standards, and regulations.
- Collaboration: Work closely with other departments (such as billing, insurance, and finance) to ensure smooth financial operations and accurate records.
- Compliance: Stay updated on applicable healthcare regulations (if relevant) and ensure all billing practices adhere to legal and organizational standards.
Requirements
Education and Experience:
- High school diploma or equivalent required
- Minimum of 1-2 years of experience in accounts receivable, accounting, or finance, preferably in a healthcare setting or similar environment.
Required Skills/Abilities:
- Strong computer skills to include Microsoft Word, Excel, PowerPoint and database products.
- Must be highly motivated and willing to assume additional jobs and duties as needed.
- Must be able to handle stress of working efficiently with frequent interruptions and distractions.
- Hours must be flexible to accommodate for unscheduled events.
- Must be able to prioritize tasks and adhere to strict deadlines.
- Must have clinical knowledge.
Physical Requirements:
- Sitting 4-8 hours a day
- Occasionally lift up to 20 pounds
- Wrist deviation (side to side and up and down) 4-8 hours a day
