Customer Service Representative

Join ShipOffers as a Customer Service Representative!

Are you passionate about helping others, solving problems, and making a real impact? At ShipOffers, we're looking for a Customer Support/Client Service Representative to deliver exceptional service and build lasting relationships with our clients and vendors.

This isn't just a job-it's a career opportunity! You'll play a crucial role in providing timely, accurate, and friendly support while helping our team achieve excellence in every interaction.

About ShipOffers

At ShipOffers, we've been redefining product sourcing and fulfillment since 2001. Our relentless commitment to excellence has earned us a coveted spot on the Inc. 5000 List of Fastest Growing Companies-10 times and counting.

Located in the dynamic Denver area, we're a community of over 110 passionate individuals who treat each other like family. We're not just about getting the job done-we're about doing it together. Our culture thrives on collaboration, positivity, and fun, making work feel less like a job and more like a shared mission.

Why ShipOffers?

• Team-Centric Culture: Be part of a collaborative and supportive environment where your contributions matter.
• Growth Opportunities: This is more than a role-it's a stepping stone to building your career with us.
• Inclusive Workplace: We celebrate diversity and are committed to creating a welcoming space for everyone.
  
  

What You'll Do

• Resolve customer inquiries via phone and email with speed, accuracy, and a smile.
• Collaborate with internal teams to escalate and address customer needs.
• Use tools like Zendesk and internal systems to manage and resolve tickets.
• Create and maintain spreadsheets, analyze data, and provide insights.
  
  

Your Daily Adventures

• Operate as a key problem-solver, responding to diverse customer needs across various products.
• Follow Standardized Operating Procedures (SOPs) to ensure efficiency and consistency.
• Interpret data and extract actionable information to support decision-making.
• Partner with a dynamic team to handle inquiries related to fulfillment, logistics, and more.
  
  

What We're Looking For

• Customer Care Pro: 2-3 years of experience in customer service (bonus points for experience with high-volume ticket environments).
• Tech-Savvy: Familiarity with Zendesk, Microsoft Office, and web navigation (SQL knowledge is a plus!).
• Problem-Solver Extraordinaire: Patient, curious, detail-oriented, and eager to find solutions.
• Great Communicator: Outstanding verbal and written communication skills.
• Team Player: Ready to collaborate effectively with others to create the best outcomes.
  
  

What We Offer

• Competitive Pay: $20-$22 per hour with overtime eligibility.
• Work-Life Balance: A 5-day workweek, Wednesday through Sunday.
• Supportive Environment: Join a team that values growth, innovation, and camaraderie.
  
  

At ShipOffers, we believe our people are our greatest asset. Join us and be part of a company where your work makes a difference.

Ready to Apply?

If you're excited about this opportunity, we'd love to hear from you!

ShipOffers is an Equal Opportunity Employer, celebrating diversity and fostering an inclusive environment for all.