Call Center Support Specialist - Bi-Lingual Preferred

JOB SUMMARY: This position acts as an initial contact for patients seeking services with ETCHSI and is critical to the effective flow of daily services and overall entity productivity. Additionally, this position will add positive patient/entity relations by providing an easily accessible, culturally sensitive way of obtaining information and services.

KEY FUNCTIONS:

• Uses proper telephone etiquette and promptly transfers calls when appropriate to other ETCHSI personnel.
• Answers, completes and/or routes all incoming calls, faxes and mail as directed
• Utilizes the current appointment guidelines to schedule and reschedule patient appointments appropriately and in a timely manner
• Makes reminder calls to confirm existing appointments and inform appointed patients of any documentation or other items that will be necessary to successfully complete their visit
• Updates demographic and insurance information at each visit to help insure compliance with data reporting and fiscal performance measure indicators
• Scans documents into the patient record, i.e., new patient information packet, referral reports, and test results as backup to the medical clerks. High School diploma or equivalent

EXPERIENCE:

Ability to use Windows operating systems, Microsoft Office Suite and email.

SKILLS:

Previous medical office experience preferred.

Bi-Lingual (Spanish/English) preferred.

EDUCATION:

Previous medical office experience preferred

ETCHSI offers an extensive benefits package including, but not limited to:

• Competitive pay*
• Medical, dental and life insurance**
• Paid time off (PTO)/ paid holidays**
• Retirement plan*

Applications are available as follows:

• Website: www.etchc.com
• 1309 S. University Drive
• 1210 Douglass Road

OR

• Mail a resume to:

ETCHSI Human Resources

PO Box 632040

Nacogdoches, TX 75963-2040

NO PHONE CALLS PLEASE

Our admin office is located at 1401 South University Drive, Nacogdoches, TX 75964

ETCHS is a not-for profit 501(c)(3) corporation and an EEOE.

This non-profit corporation is a Health Center Program grantee through the US Department of Health and Human Services (HHS) under Section 330(e) of the Public Health Service (PHS) Act (42 U.S.C. §254b). ETCHS is deemed to be an employee of the US Public Health Service (PHS) under 42 U.S.C. §§233(g)-(n) with respect to certain health or health-related claims, including professional liability claims, for itself and its covered individuals acting within ETCHS’ approved scope of services.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Work Location: In person