Care Access Specialist - Bilingual

JOB SUMMARY: This position acts as the initial contact for patients seeking our services and therefore is critical to the effective flow of daily services and overall entity productivity. In addition, this position will enhance patient/entity relations by providing an easily accessible, culturally sensitive way of obtaining information regarding services.

ESSENTIAL FUNCTIONS:

1. Maintains the highest quality customer (patient) service skills in greeting all incoming patients who present for appointed or same day walk-in services

2. Completes initial demographic and insurance intake on all ETCHSI patients

3. Updates demographic and insurance information at each visit to help insure compliance with data reporting and fiscal performance measure indicators

4. Works with the patient to accurately complete all non-clinical consents and releases prior to releasing the patient for services

5. Effectively "checks" patient in for services and creates the initial service tracking ticket

6. Schedules-Reschedules patient appointments appropriately and in a timely manner.

7. Follows current Appointment Guidelines for scheduling and rescheduling of all ETCHSI patients

8. Ensures equipment is properly used and maintained and repots any mechanical issues in a timely manner.

9. Uses proper telephone etiquette and promptly transfers calls, when appropriate to other ETCHSI personnel.

10. Does not make or receive excessive personal calls.

11. Gives instructions clearly and tactfully when necessary.

12. Clarifies instructions received as needed.

13. Politely and effectively works with patients concerning the collection of past due balances

14. Serves as back-up to other clerical staff within the Business Office

15. If bilingual, translates in Spanish between non-Spanish speaking staff and Spanish speaking patients as requested.

16. Does not use Spanish language skills in such a way as to create an uncomfortable work environment between bi-lingual and non-bilingual staff.

17. Performs all other duties as assigned.

EDUCATION:

High School diploma or equivalent

EXPERIENCE:

Previous medical office experience preferred.

LICENSURE:

None required.

SKILLS:

Requires frequent patient contact. Requires the ability to communicate effectively with a broad range of clients with varying cultural backgrounds. Strong organizational skills, the ability to accurately manage and explain detailed information, and the ability to do multiple tasks. Knowledge and understanding of the needs of the disadvantaged person and the community environment and resources available. Bilingual (English-Spanish) preferred. Requires the

ability to distinguish letters or symbols. Requires the use of office equipment such as but not limited to computers, telephones, fax machines and copiers.

ETCHSI offers an extensive benefits package including, but not limited to:

• Competitive pay*
• Medical, dental and life insurance**
• Paid time off (PTO)/ paid holidays**
• Retirement plan*

Applications are available as follows:

• Website: www.etchc.com
• 1309 S. University Drive, Nacogdoches, TX
• 1210 Douglass Road, Nacogdoches, TX

OR

• Mail a resume to:

ETCHSI Human Resources

PO Box 632040

Nacogdoches, TX 75963-2040

- - NO PHONE CALLS PLEASE - -

Our admin office is located at 1401 South University Drive, Nacogdoches, TX 75964

ETCHS is a not-for profit 501(c)(3) corporation and an EEOE.

This non-profit corporation is a Health Center Program grantee through the US Department of Health and Human Services (HHS) under Section 330(e) of the Public Health Service (PHS) Act (42 U.S.C. §254b). ETCHS is deemed to be an employee of the US Public Health Service (PHS) under 42 U.S.C. §§233(g)-(n) with respect to certain health or health-related claims, including professional liability claims, for itself and its covered individuals acting within ETCHS’ approved scope of services.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• Monday to Friday

Work Location: In person