What are the responsibilities and job description for the Customer Service Representative - Reception position at East Valley Community Health Center, Inc?
Founded in 1970, East Valley Community Health Center is a Federally Qualified Health Center (FQHC) who's services include providing personalized, affordable, high-quality medical, dental, vision and behavioral health care through a community-based network within the East San Gabriel Valley and Pomona Communities. Our staff practices patient-centered care by serving each patient with a personalized care plan that meets their individual needs. Our patients have access to support services that include, nutrition, health education, case management, pharmacy, lab, and x-ray at our health center locations. East Valley serves the health care needs of uninsured and underserved individuals and families throughout our 8 health center locations.
Our mission is to provide access to excellent health care while engaging and empowering our patients, employees, and partners to improve their well-being and the health of our communities.
The Customer Service Representatives provide excellent customer service, while enhancing the patient visit by ensuring a timely and accurate check-in experience. This position is expected to greet and welcome patients and visitors with courtesy and respect.
MAJOR POSITION RESPONSIBILITIES AND FUNCTIONS:
- Provides exceptional customer service on a continual basis to enhance the patient/staff experience.
- Checks patient eligibility and assists patients with enrollment into additional programs, depending upon program qualifications.
- Confirms and updates patient demographic information, insurance information and any additional required information in East Valley’s electronic management system.
- Takes payments and complies with EVCHC cash handling process as outlined by the Finance Department.
- Obtains required information from patients (i.e. photo I.D., insurance card, Medi-cal, Medicare, and/or Social Security card).
- Assists patients with filling out forms.
- Enter patient information, scans documents (consent forms, health history forms, etc.).
POSITION REQUIREMENTS AND QUALIFICATIONS:
- High school diploma or equivalent
- Excellent customer service skills, including good phone manners to care for patients and guests on a continual basis.
- 1-2 years’ experience working in a healthcare environment
- Must possess high level computer skills to include, keyboarding and basic Windows and accurate data entry.
- Must be bilingual in English and Spanish with excellent language and communication skills.
Benefits Package:
East Valley offers a competitive salary, excellent benefits to include: medical, dental, vision, and defined contribution retirement plan. You will also enjoy work-life balance with paid time off and paid holidays throughout the year.
Please apply to this position with your current resume.
Principals only. Recruiters, please do not contact this job posting.
EOE is the Law. It is the stated policy of EVCHC to conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
