What are the responsibilities and job description for the Guest Services Agent position at East West?
Step into the spotlight at The Westin Riverfront Resort & Spa, managed by East West Hospitality! We’re on the hunt for a Guest Service Agent who thrives on delivering exceptional service, excels in communication, and loves being part of a collaborative team. If this sounds like you, let’s connect!
What You’ll Do:
- Welcome guests with warmth and professionalism, ensuring a seamless check-in and check-out experience.
- Handle calls like a pro, managing internal and external inquiries with efficiency and care.
- Anticipate guest needs and respond to requests, always aiming to exceed expectations.
- Dispatch Service Express Runners and hotel staff via two-way radio to ensure smooth operations behind the scenes.
- Manage cash and credit transactions with precision and attention to detail.
Why You'll Love It: $6 employee meals and our Winter Incentive Program (Epic Merchant Pass or an end of season bonus, depending on start date)
Location: The Westin Riverfront Resort & Spa, - Avon, CO
Start Date: ASAP
Employment Type: Full Time, Year Round
Pay Rate: $22/ hour potential commissions
Schedule: 8hr shifts, 5 days/week, both AM and PM shifts
Posting Closes: 12/15/2024 or open until filled
- Previous customer service experience required
- Previous experience in a luxury hotel or resort setting preferred
Benefits & Perks:
Joining our team comes with an array of fantastic benefits and perks designed to support your well-being and career growth. Enjoy Marriott hotel discounts worldwide, a 401(K) plan with a discretionary employer match, and access to career development trainings. Along with discounts at Eye Pieces and Venture Sports, take advantage of corporate discounts through Perk Spot, our Sabbatical Program, a $500 referral program, and the Employee Assistance Program, all tailored to help you thrive both personally and professionally.
Why East West Hospitality:
At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.
We hope you’ll consider joining us! Visit our website to learn more about East West Hospitality at jobs.eastwest.com/culture.
Salary : $22
