Homeowner Services Coordinator

Assist homeowners on the Rental and Homecare programs for East West Hospitality (EWH) at Northstar. Develop a working relationship with owners and supporting departments to anticipate, understand, and respond to owner needs as pertain to: owner and guest reservation dates, scheduled housekeeping services, resolving unit maintenance concerns, unit upgrade needs, accounting, and other rental/homecare type services.

MAJOR DUTIES:

Administrative: Assist with the upkeep of The Homeowner Master list to include both program and non-program owners, ensuring that work orders are created, executed, billed properly, and that owners are updated. Maintain high-quality and timely communication with all stakeholders, coordinate housekeeping and maintenance work orders, review monthly owner statements prior to the month's close, and conduct one-on-one meetings with the manager.

Rental Program: Onboarding a new rental residence involves communicating housewares inventory and maintenance inspection findings to the owner, updating the Owner Master List, assisting owners with the Owner Portal as needed, and providing rental revenue information or other reports as required. Additionally, assess guest damages to determine whether they are due to damage or wear and tear for appropriate charging, and upon contract termination, arrange for the removal of all EWH items from the residence and update the Owner Master List.

Homecare Program: Assist with making and adjusting owner reservations, coordinating scheduling for housekeeping and maintenance work orders, managing deliveries for owners, and completing regular inspections of Homecare residences.

Communication: Assist with Owners' questions, and work closely with vendors.

Miscellaneous: Engage in regular interdepartmental communication with HOA managers, Housekeeping, Maintenance, Reservations, Accounting, etc., attend management and property meetings, and actively support, promote, and participate in the Company Safety Program.

OTHER DUTIES: Because of the fluctuating demands of the operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your job, employees will be expected to help others when the occasion arises. Accordingly, employees may be expected to perform other tasks not specifically addressed above.

Location: The Village at Northstar, Lake Tahoe, CA

Start Date: ASAP

Employment Status: Full Time, Year Round

Pay Rate: $25/hour

Schedule: Full-time role with weekend and holiday availability, Shift will vary.

JOB REQUIREMENTS:

• Must have good communication skills - written and verbal.
• Attention to detail.
• Problem solver.
• Adaptability.

Benefits & Perks Include:

• Health Insurance - Choose from three plans!
• Dental, Vision, Life & Accident Insurance
• $1000 Recreation Reimbursement Program
• 401(K) Plan with Discretionary Employer Match
• Paid Time Off & Paid Sick Time
• Career Development Trainings
• Perk Spot Discount Program
• Sabbatical Program
• Employee Assistance Program

Why East West Hospitality:

At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.

We are: Entrepreneurial, Local, Transparent, Supportive, Personal, and Collaborative.

Based in Colorado, East West Hospitality has more than 35 years of success managing some of the world’s favorite resort communities and urban centers. We specialize in association, rental and property management, hotels, spas, fitness, restaurants, and retail operations with locations in Colorado, South Carolina, California, and Hawaii. We have over 1,500 employees who are sharing their passion for hospitality in the places where they live, work, and thrive.

We hope you’ll consider joining us! Visit our website to learn more about East West at jobs.eastwest.com/culture.