Assistant General Manager (AGM)

If you love the outdoors and you have a passion for creating exceptional guest experiences, then keep reading!

Fresh air, nature, and amazing accommodations! This is a unique opportunity to work outdoors in some of the country’s most popular national parks. As the Assistant General Manager (AGM), you ensure that the resort delivers exceptional guest experiences by modeling the company’s unparalleled standards of service. This is a critical role in the resort operations, influencing both team member and guest engagement. The AGM serves as the expert in customer service and operational processes, collaborating daily with team members from guest services, maintenance, housekeeping, and guest activities. You create a sense of belonging and address employee concerns in a timely manner. You hire, train, and develop a strong team to set the pace for the operations of the resort to deliver on company goals. The AGM collaborates with the General Manager to establish and communicate goals and expectations, measure performance, and coach/develop each member of the team. You serve as a “cross functional” team leader, developing a broad skill set in order to understand the fundamental roles and duties of all resort positions. The AGM steps in to assist guests and team members to resolve issues throughout the resort.

HOW YOU WILL SUCCEED

• Create a guest-focused culture: Set the standards and model the behaviors associated with delivering a culture of excellence that creates a positive environment for everyone and which leads to unmatched guest experience and guest feedback.
• Establish efficient processes: Identify consistent, streamlined processes and procedures to maximize resources and productivity, hold others accountable, eliminate non-value tasks, and prioritize time to focus on guest and team member experiences.
• Collaborate and Communicate: Clearly communicate expectations and goals to the team in order to achieve results. Collaborate with the General Manager and department heads in the company to further develop best practices and implement new policies and procedures to enhance employee, guest, and stakeholder interests.
• Manage and Develop: Lead all departments and provide insight, guidance, and advice to team members to support their talents and growth.

WHAT IT TAKES

• High school diploma or equivalent.
• Minimum 1 year experience in hotels, resorts, or vacation rentals.
• Minimum 2 years experience in management, preferably in hospitality or related industry, but not required.
• Demonstrated commitment to delivering high quality guest service.
• Goal-oriented, results-driven, strong interpersonal and communication skills.
• Ability to communicate clearly and concisely.
• Ability to consistently interact with a friendly, enthusiastic, positive attitude.
• Ability to demonstrate sound judgement, follow direction, and take decisive, appropriate action.
• Willingness to learn and embrace company policies, practices and procedures, including emergency and safety procedures.
• Must have strong organizational skills to execute and prioritize multiple tasks.
• Strong influencing skills and ability to inspire teams.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Work Location: In person

Salary : $45,000 - $55,000